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- Tasks: Deliver outstanding customer service and assist with ticketing on the platform.
- Company: Join a dynamic team at Finsbury Park station.
- Benefits: Flexible shifts, competitive pay, and a chance to develop your skills.
- Other info: Must live locally and have independent transport for early shifts.
- Why this job: Be the first point of contact for customers and make their day better.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24000 - 28000 £ per year.
As a Sales/Station Assistant GPR, you will be passionate about delivering outstanding customer service each and every time. You will often be the first point of contact our customers will meet on their journey, making this a vital role for enhancing our customers' day.
Please note this is a multi-functional role; you will be working on the Platform and in the Ticket Office. Due to the shift times, you must live in the local area and have available independent transport to ensure that you arrive at the station for the early shift, as there may not always be a train service available. All station-based roles may involve standing for long periods and working shifts, including weekends and bank holidays.
As a Sales/Station Assistant GPR, you must demonstrate a ‘can do' attitude, strong customer focus, and excellent communication skills, with the customer at the forefront. This role delivers customer service activity across the station, including ticket office and platform activities. On a day-to-day basis, you will be in the Ticket Office or on the station dispatching trains and proactively finding the right ticket for our customers while delivering excellent customer service to both new and regular customers.
We have the latest computer-based ticketing system, which can provide any information our customers may need and has direct access to our intranet. You will also be responsible for keeping the station operational and assisting customers where necessary.
- A proactive approach coupled with passion and ability to support and develop your team.
- Exceptional levels of customer service, each and every time – you will be a role model for others to follow.
- Demonstrable experience of managing customers effectively in difficult environments.
- You must be able to demonstrate a high level of numerical ability.
- Due to the shift times, which will vary, you must live in the local area and have available independent transport.
- An effective communicator and must be able to demonstrate this both through your application and/or assessments.
- Confidence to make decisions in a customer-focused manner and carry out instructions effectively.
Please note that as this role is a 'General Purpose Relief', you will be obliged to work at other stations in the area in addition to Bedford as and when required.
Sales/Station Assistant - Finsbury Park in London employer: GTR
Contact Detail:
GTR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales/Station Assistant - Finsbury Park in London
✨Tip Number 1
Get to know the company! Research their values and customer service approach. When you walk into that interview, show them you’re not just another candidate – you’re someone who genuinely cares about delivering outstanding service.
✨Tip Number 2
Practice your communication skills! Role-play common customer scenarios with a friend or family member. This will help you feel more confident when it comes to demonstrating your ability to handle difficult situations during the interview.
✨Tip Number 3
Be ready to showcase your numerical skills! Brush up on basic maths and ticket pricing scenarios. You might be asked to solve a problem on the spot, so being prepared can really set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Sales/Station Assistant - Finsbury Park in London
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your enthusiasm for delivering outstanding customer service in your application. We want to see how you can make our customers' day better, so share any relevant experiences that showcase your skills!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Sales/Station Assistant role.
Demonstrate Your Problem-Solving Skills: Since you'll be managing customers in various situations, it's important to show us how you handle challenges. Include examples of how you've effectively resolved issues in the past to prove you're up for the task!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at GTR
✨Know Your Customer Service Basics
Make sure you brush up on your customer service skills before the interview. Think about examples where you've gone above and beyond for a customer, as this role is all about delivering outstanding service. Be ready to share these experiences!
✨Familiarise Yourself with the Role
Take some time to understand what being a Sales/Station Assistant involves. Research the ticketing system they use and think about how you would handle common customer queries. Showing that you know what the job entails will impress the interviewers.
✨Demonstrate Your Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly. You might be asked to role-play a customer interaction, so be prepared to showcase your ability to handle difficult situations with confidence and a positive attitude.
✨Plan Your Journey
Given the shift times and potential transport issues, make sure you have a solid plan for getting to the station on time. Mentioning your local transport options during the interview shows you're proactive and serious about the role.