Customer Service Team Leader -`Farringdon (3712) - London
As the Team Leader you will be passionate about delivering outstanding customer service each and every time.
You must be comfortable and effective in leading your team, of up to 40 and providing them the support and development they need to enable them to perform their roles effectively. You will have previous experience of leading teams within a customer service based industry.
Our vision is to provide our customers with a welcoming, seamless, well-informed, consistent and relaxed travel experience which will encourage additional and repeat business whilst ensuring our customers consistently talk about our service positively.
Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations. You and your team will often be the first point of contact our customers will meet on their journey
There may be occasions where you have to cover the Station Mangers position.
This roles cover 24 hour operation, so due to the shift times you must live in the local area and have available independent transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available.
Experience / Skills / Requirements
- A demonstrable ability to engage, lead and motivate your team
- A proactive approach coupled with passion and ability to support and develop your team
- Exceptional levels of customer service, each and every time you will be a role model for others to follow
- Demonstrable experience of managing customers effectively in difficult environments.
- You must be able to demonstrate a high level of numerical ability.
- Due to the shift times, which will vary, you must live in the local area and have available independent transport.
- An effective communicator and must be able to demonstrate this both through your application and or assessments.
- Confidence to make decisions in a customer focused manner and carry out instructions effectively.
Please note: Due to the high volume of applications we are receiving, we may need to cap applications for this vacancy. As a result, the advert may close earlier than the advertised closing date. We therefore encourage interested candidates to submit their application as soon as possible.
Customer Service Team Leader -`Farringdon (3712) in London employer: GTR
At GTR, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises both professional and personal development. As an Integration Change Lead at our Monument Place location, you will benefit from a competitive salary package, generous holiday allowance, and unique perks such as free travel for you and your family, all while playing a crucial role in transforming the railway experience for millions of customers. Join us to not only advance your career but also to make a meaningful impact in the rail industry.
