At a Glance
- Tasks: Deliver world-class customer service at St Pancras, assisting customers with tickets and travel.
- Company: Join a leading transport company focused on exceptional customer experiences.
- Benefits: Flexible shifts, competitive pay, and the chance to develop your customer service skills.
- Other info: Ideal for local residents; must be available for varied shifts, including weekends.
- Why this job: Be the friendly face that helps travellers enjoy seamless journeys every day.
- Qualifications: Strong communication skills and a passion for helping others are essential.
The predicted salary is between 24000 - 28000 € per year.
Do you have a passion for customer service? Do you enjoy helping people? We currently have an opportunity for a multi-functional Customer Service Assistant (Platform & Ticket Office) to deliver world-class customer service at St Pancras International. These roles cover 24 hour operation, so due to the shift times you must live in the local area and have available independent transport to ensure that you arrive at the station for the early shift as required as there may not always be a train service available.
Our vision is to provide our customers with a welcoming, seamless, well-informed, consistent and relaxed travel experience which will encourage additional and repeat business whilst ensuring our customers consistently talk about our service positively. As a Customer Service Assistant you must be able to demonstrate a 'can do' attitude, strong customer focus and excellent communication skills, all with the customer at the forefront.
Working on a shift basis, including weekends, this role is multi-functional and delivers customer service activity across the station including ticket office and platform duties. On a day to day basis you will be in the Ticket Office or on the station dispatching the trains and proactively finding the right ticket for our customers while delivering excellent customer service to new and regular customers. We have the latest computer based ticketing system which is able to provide any information our customers may need and has direct access to our intranet. Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations.
Experience / Skills / Requirements
- A proactive approach coupled with passion and ability to support and develop your team.
- Exceptional levels of customer service, each and every time you will be a role model for others to follow.
- Demonstrable experience of managing customers effectively in difficult environments.
- You must be able to demonstrate a high level of numerical ability.
- Due to the shift times, which will vary, you must live in the local area and have available free transport.
- An effective communicator and must be able to demonstrate this both through your application and or assessments.
- Trust to make decisions in a customer focused manner and carry out instructions effectively.
- Applicants must be willing to work unsocial and irregular hours, including nights and weekends.
Customer Service Assistant- St Pancras in London employer: GTR
As a Customer Service Assistant at St Pancras International, you will be part of a dynamic team dedicated to delivering exceptional customer experiences in a vibrant and diverse environment. Our commitment to employee growth is reflected in our supportive work culture, where your contributions are valued and recognised, and opportunities for advancement are readily available. With competitive benefits and the unique advantage of working in one of London's most iconic locations, we offer a rewarding career for those passionate about customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant- St Pancras in London
✨Tip Number 1
Get to know the company! Research their values and customer service approach. When you walk in for your interview, show them you understand what they stand for and how you can contribute to that world-class service.
✨Tip Number 2
Practice your communication skills! Role-play common customer scenarios with a friend or family member. This will help you feel more confident when you're faced with real customers at St Pancras.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you turned a negative situation into a positive one. This is key in customer service roles!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at St Pancras.
We think you need these skills to ace Customer Service Assistant- St Pancras in London
Some tips for your application 🫡
Show Your Passion for Customer Service:Make sure to highlight your love for helping people in your application. We want to see that you genuinely care about providing a top-notch experience for our customers.
Be Clear and Concise:When filling out your application, keep your language straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your skills and experiences.
Demonstrate Your Problem-Solving Skills:Share examples of how you've handled challenging customer situations in the past. We’re looking for candidates who can think on their feet and provide solutions while keeping a positive attitude.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at GTR
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to share examples of how you've gone above and beyond for customers in the past. This role is all about making people feel valued, so show them you understand what that means!
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss situations where you've had to think on your feet. The interviewers will want to see how you handle difficult customers or unexpected challenges. Think of specific instances where you turned a negative experience into a positive one.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable. Remember, it's not just what you say, but how you say it!
✨Be Ready for Shift Work Questions
Given the nature of the job, be prepared to discuss your availability and how you plan to manage working irregular hours. Highlight your flexibility and commitment to being there for customers, no matter the time of day!
