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- Tasks: Assist in preparing and updating rosters for train crew and customer service staff.
- Company: Join the largest train operating company in the UK, Govia Thameslink Railway.
- Benefits: Enjoy free travel, discounts, a market-leading pension, and career progression opportunities.
- Other info: Work in a vibrant team at King's Cross, contributing to the heart of our operations.
- Why this job: Kick-start your career in a dynamic industry with lifelong learning and growth.
- Qualifications: Looking for self-starters with attention to detail and strong communication skills.
The predicted salary is between 18000 - 25000 £ per year.
Our busy Operational Resourcing team are quite literally the heart at the centre of our dynamic business! Based at King's Cross, our team of roster clerks, team leaders and managers juggle the schedules of our most vital teams. They co-ordinate the staff who run our trains, stations and platforms, and ensure that our passengers get where they need to go. They're the superstars behind the scenes, working closely with our train planning team to make the most of our people.
GTR are looking for a dynamic self-starter with exceptional attention to detail. The successful applicant will be a confident communicator, happy to work closely with colleagues not just via phone, email and online systems, but also face to face. As an Operational Resourcing apprentice, you'll be the future of this vital function.
As well as your structured apprenticeship learning, your role will include:
- Assisting in preparing, posting and updating rosters for our train crew and customer service staff.
- Preparing and amending weekly base rosters.
- Managing short-notice changes to the rosters.
- Operating an effective and customer-focused contact system.
- Ensuring that confidentiality is maintained at all times.
- Preparing reports for the management team as required; attending meetings as requested.
On completion of your apprenticeship, you'll have a formal business/administration qualification, and a good understanding of what makes the railway run. This is a fantastic opportunity for a future focused individual to kick-start a career in a dynamic and progressive industry, which offers lifelong learning. This is a fixed term contract role within our operational resourcing department. At the end of the formal learning period (normally 12-18 months), you will remain a fully-employed member of the operational resourcing team. Your progression to other roles within the operational resourcing team after this period will be subject to achievement of learning objectives as well as your ongoing ability to display key GTR values and behaviours.
Working for us, you'll enjoy great company and industry benefits, including free travel on our services (Gatwick Express, Thameslink, Southern and Great Northern) and huge discounts with other UK and international train operators, including London Underground. You'll get a market leading pension, and fantastic discount schemes. Not to mention, an interesting and varied work schedule, in an environment where learning and progression are actively encouraged.
Apprentice Rosters (Business & Administration) FTC until 31st August 2027 in London employer: GTR
Contact Detail:
GTR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Rosters (Business & Administration) FTC until 31st August 2027 in London
✨Tip Number 1
Network like a pro! Get out there and chat with people in the industry. Attend events, join online forums, or even pop into local train stations to meet staff. The more connections we make, the better our chances of landing that dream role.
✨Tip Number 2
Practice makes perfect! Before any interview, we should run through common questions and answers. Grab a mate or family member to do mock interviews with us. This will help us feel more confident and ready to impress.
✨Tip Number 3
Show off our skills! When we get the chance to meet potential employers, let’s bring along examples of our work or projects we've done. This could be anything from reports to presentations. It’s a great way to demonstrate what we can bring to the table.
✨Tip Number 4
Apply through our website! We should always check out the latest opportunities on the StudySmarter site. It’s the best way to stay updated and ensures our application gets seen by the right people. Plus, it shows we’re keen!
We think you need these skills to ace Apprentice Rosters (Business & Administration) FTC until 31st August 2027 in London
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for the role shine through in your application. We want to see that you're excited about joining our Operational Resourcing team and contributing to the dynamic environment at King's Cross.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your skills and experiences that align with the job description. We love seeing how you can bring your unique strengths to the table!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your communication is easy to read and understand, just like we do in our day-to-day operations.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity in our operational resourcing department.
How to prepare for a job interview at GTR
✨Know Your Roster Basics
Before the interview, brush up on the basics of roster management. Understand how rosters are prepared and updated, and be ready to discuss any relevant experience you have with scheduling or administration.
✨Show Off Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly. Think of examples where you've successfully communicated with colleagues, whether in person or through digital means, and be prepared to share those during the interview.
✨Demonstrate Attention to Detail
Attention to detail is key for this position. Bring examples of how you've managed tasks that required precision, such as preparing reports or handling sensitive information. Highlighting these experiences will show you're the right fit for the role.
✨Express Your Enthusiasm for Learning
This apprenticeship is all about growth, so convey your eagerness to learn and develop within the operational resourcing team. Share your career aspirations and how this role aligns with your goals, showing that you're committed to making the most of this opportunity.