At a Glance
- Tasks: Deliver outstanding customer service and assist with ticket sales at Oxted Line Stations.
- Company: Join a dynamic team dedicated to enhancing customer journeys.
- Benefits: Full-time hours, competitive pay, and opportunities for extra shifts.
- Other info: Ideal for locals with independent transport; enjoy a vibrant work environment.
- Why this job: Be the friendly face that makes customers' travel experiences memorable.
- Qualifications: Passion for customer service and ability to work flexible shifts.
The predicted salary is between 24000 - 36000 € per year.
Key Info
- Role: Salespoint Assistant
- Location: Various Oxted Line Stations (Surrey)
- Roster: Permanent Early, Full time, Mon-Sat covering 7 hours between 05:30 - 14:30 approx
- Sundays: Not part of the roster but extra hours may be available across the area
- Contract: Full Time, averaging 35 hours per week + Rostered Sundays
Are you passionate about delivering outstanding customer service? Do you enjoy helping people? This is your opportunity, as you will often be the first and last person our customers will meet on their journey and it is therefore a vital role for making our customers' day!
As a Salespoint Assistant you can do just that, you are also responsible for:
- Providing the highest possible standard of advice, information and service to our customers
- Finding the right tickets for our customers
- Advise on, promote and sell to customers the full range of products, services & promotions to their benefit
- Maintaining a safe, attractive retail station environment
- Participating in the safe running of trains and a safe station environment by complying with procedures
Due to the shift times you must live in the local area and have available independent transport to ensure that you arrive at the station for the early shift as required as there may not always be a train service available. All stations based roles may involve standing for long periods of time and working shifts including weekends.
Locations
Salespoint Assistant (Oxted Line Stations) in Lingfield, Woldingham employer: GTR
Join our team as a Salespoint Assistant at the Oxted Line Stations, where we pride ourselves on fostering a supportive and dynamic work environment. With a strong emphasis on customer service, you will have the opportunity to make a real impact on our passengers' journeys while enjoying competitive benefits and flexible working hours. Our commitment to employee growth ensures that you will receive ongoing training and development, making this an excellent place for those looking to build a rewarding career in the transport sector.
StudySmarter Expert Advice🤫
We think this is how you could land Salespoint Assistant (Oxted Line Stations) in Lingfield, Woldingham
✨Tip Number 1
Get to know the company! Research their values and what they stand for. When you walk into that interview, show them you’re not just another candidate but someone who genuinely cares about delivering outstanding customer service.
✨Tip Number 2
Practice your customer service scenarios. Think about how you would handle different situations at the station. Being able to demonstrate your problem-solving skills and a friendly attitude can really set you apart from the rest.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional. It shows you take the role seriously and are ready to represent the company well.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Salespoint Assistant (Oxted Line Stations) in Lingfield, Woldingham
Some tips for your application 🫡
Show Your Passion for Customer Service:Make sure to highlight your love for helping people in your application. We want to see how you can make our customers' journeys memorable, so share any relevant experiences that showcase your customer service skills.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Salespoint Assistant role. Mention specific responsibilities from the job description and explain how your skills match them.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at GTR
✨Know Your Customer Service Basics
Since this role is all about delivering outstanding customer service, brush up on the key principles of great service. Think about examples from your past experiences where you went above and beyond for a customer. This will show your passion and commitment during the interview.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand the responsibilities. Be prepared to discuss how your skills align with the tasks of advising customers, selling products, and maintaining a safe environment. Tailor your answers to reflect the specific needs of the Salespoint Assistant position.
✨Prepare for Shift Work Questions
Since the role involves early shifts and weekends, be ready to discuss your availability and how you plan to manage your transport. Highlight your flexibility and commitment to being punctual, as this is crucial for the role.
✨Show Enthusiasm for the Company
Research the company and its values. During the interview, express why you want to work specifically for them and how you can contribute to their mission. A genuine interest in the company can set you apart from other candidates.
