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- Tasks: Investigate and resolve fraud cases while delivering top-notch customer service.
- Company: Join a dynamic team at GTR, focused on maintaining integrity in the rail industry.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Exciting role with opportunities to work independently and collaborate with key stakeholders.
- Why this job: Make a real difference by tackling fraud and ensuring fair travel for all.
- Qualifications: Knowledge of fraud regulations and strong data analysis skills required.
The predicted salary is between 30000 - 40000 £ per year.
Exciting opportunity to recruit a Fraud Control Officer based at Hove. We are looking for someone who can deliver excellent levels of customer service whilst carrying out the difficult task of reducing ticketless travel and fraud within the GTR network.
You will be expected to identify, investigate and resolve the many different types of fraud committed within the rail industry. This exciting role will be conducting interviews of suspects, making notes, preparing and submitting reports along with attending court as and when required.
The following experience is required for this role:
- Good knowledge of Penalty Fare Regulations, Railway Byelaws, 1889 Regulation of Railways Act, Theft and Forgery Act, Fraud Act 2006.
- A high standard of computer literacy, with the ability to analyse and manipulate data in Excel to calculate fraudulent activity.
- Ability to lone work keeping to tight deadlines.
- Ability to work closely with other key stakeholders within the business.
Does this sound like you? We welcome your application and CV.
Fraud Control Officer in Hove employer: GTR
Contact Detail:
GTR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Control Officer in Hove
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend relevant events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of Penalty Fare Regulations and the Fraud Act 2006. We recommend creating a cheat sheet with key points to discuss, so you can impress the interviewers with your expertise.
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've used Excel to analyse data or resolve issues in past roles. This will demonstrate your ability to tackle fraud effectively and make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Fraud Control Officer in Hove
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with fraud investigation and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your knowledge of relevant regulations!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about tackling fraud in the rail industry and how your background makes you the perfect fit for our team.
Show Off Your Data Skills: Since you'll be analysing data in Excel, mention any specific tools or techniques you’ve used before. We love seeing candidates who can manipulate data effectively to spot fraudulent activity!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at GTR
✨Know Your Regulations
Make sure you brush up on the Penalty Fare Regulations, Railway Byelaws, and relevant acts like the Fraud Act 2006. Being able to discuss these confidently will show that you're serious about the role and understand the legal framework you'll be working within.
✨Showcase Your Analytical Skills
Prepare to demonstrate your computer literacy, especially with Excel. Bring examples of how you've analysed data in the past to identify fraudulent activity. This could be a great way to illustrate your problem-solving skills during the interview.
✨Practice Interview Techniques
Since you'll be conducting interviews of suspects, practice your questioning techniques. Think about how you would approach sensitive topics and how to build rapport while remaining professional. Role-playing with a friend can help you feel more comfortable.
✨Highlight Teamwork and Independence
Be ready to discuss your experience working both independently and as part of a team. Share specific examples of how you've met tight deadlines while collaborating with stakeholders. This will show that you can balance lone working with effective communication.