At a Glance
- Tasks: Lead the transformation of customer experience across the UK's largest rail networks.
- Company: Join GTR, a leader in the rail industry focused on customer satisfaction.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Work closely with senior leaders to shape an accessible railway for all.
- Why this job: Make a real difference in enhancing service quality and customer loyalty.
- Qualifications: Proven leadership skills and a passion for customer-focused solutions.
The predicted salary is between 60000 - 80000 £ per year.
GTR is searching for a Head of Customer Experience to lead the transformation of customer experience across the UK's largest and most complex rail networks. This high-impact role involves shaping an inclusive customer journey, enhancing service quality, and driving long-term customer loyalty.
You will work closely with senior leaders, develop customer insight-led strategies, and ensure an accessible railway for all. This unique opportunity is ideal for someone with proven leadership skills and a passion for customer-focused solutions.
Head of Customer Experience & Transformation employer: GTR
GTR is an exceptional employer that prioritises employee development and a customer-centric culture, making it an ideal place for a Customer Service Trainer. Based in East Croydon, you will benefit from a supportive work environment that offers comprehensive training programmes, generous holiday allowances, and a robust benefits package including free travel for you and your family. With a strong commitment to work-life balance and continuous improvement, GTR empowers its employees to thrive while delivering outstanding service to customers.
