At a Glance
- Tasks: Lead the transformation of customer experience across the UK's largest rail networks.
- Company: Join GTR, a leader in the rail industry focused on customer satisfaction.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Work closely with senior leaders to shape an accessible railway for all.
- Why this job: Make a real difference in enhancing service quality and customer loyalty.
- Qualifications: Proven leadership skills and a passion for customer-focused solutions.
The predicted salary is between 60000 - 80000 £ per year.
GTR is searching for a Head of Customer Experience to lead the transformation of customer experience across the UK's largest and most complex rail networks. This high-impact role involves shaping an inclusive customer journey, enhancing service quality, and driving long-term customer loyalty.
You will work closely with senior leaders, develop customer insight-led strategies, and ensure an accessible railway for all. This unique opportunity is ideal for someone with proven leadership skills and a passion for customer-focused solutions.
Head of Customer Experience & Transformation employer: GTR
GTR is an exceptional employer, offering a dynamic work environment where innovation and customer-centricity are at the forefront of our mission. With a strong commitment to employee development, we provide ample opportunities for growth and advancement within the rail industry, all while fostering a culture of inclusivity and collaboration. Join us in shaping the future of customer experience on the UK's largest rail networks, where your contributions will make a meaningful impact.
