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- Tasks: Investigate and resolve fraud cases while delivering top-notch customer service.
- Company: Join a dynamic team at GTR, focused on integrity and safety.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Opportunity to work independently and collaborate with key stakeholders.
- Why this job: Make a real difference in the rail industry by tackling fraud head-on.
- Qualifications: Knowledge of fraud regulations and strong data analysis skills required.
The predicted salary is between 30000 - 40000 £ per year.
Exciting opportunity to recruit a Fraud Control Officer based at Hove. We are looking for someone who can deliver excellent levels of customer service whilst carrying out the difficult task of reducing ticketless travel and fraud within the GTR network. You will be expected to identify, investigate and resolve the many different types of fraud committed within the rail industry. This exciting role will involve conducting interviews of suspects, making notes, preparing and submitting reports along with attending court as and when required.
The following experience is required for this role:
- Good knowledge of Penalty Fare Regulations, Railway Byelaws, 1889 Regulation of Railways Act, Theft and Forgery Act, Fraud Act 2006.
- A high standard of computer literacy, with the ability to analyse and manipulate data in Excel to calculate fraudulent activity.
- Ability to work alone while keeping to tight deadlines.
- Ability to work closely with other key stakeholders within the business.
Does this sound like you? We welcome your application and CV.
Fraud Control Officer employer: GTR
Contact Detail:
GTR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Control Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend relevant events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of Penalty Fare Regulations and the Fraud Act 2006. We recommend creating a cheat sheet of key points to discuss, so you can impress the interviewers with your expertise.
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've used Excel to analyse data in past roles. This will demonstrate your ability to tackle fraudulent activity effectively and make you stand out as a candidate.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Fraud Control Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with fraud investigation and customer service. We want to see how your skills match the role of a Fraud Control Officer, so don’t be shy about showcasing relevant achievements!
Show Off Your Knowledge: Familiarise yourself with the key regulations mentioned in the job description. We love candidates who can demonstrate their understanding of Penalty Fare Regulations and the Fraud Act 2006, so sprinkle that knowledge throughout your application.
Be Clear and Concise: When writing your cover letter, keep it straightforward. We appreciate clarity, so get straight to the point about why you’re the perfect fit for this role and how you can help reduce ticketless travel and fraud.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at GTR
✨Know Your Regulations
Make sure you brush up on the Penalty Fare Regulations, Railway Byelaws, and the Fraud Act 2006. Being able to discuss these confidently will show that you understand the legal framework surrounding the role and can apply it in real situations.
✨Showcase Your Analytical Skills
Prepare to demonstrate your computer literacy, especially with Excel. Bring examples of how you've analysed data in the past to identify fraudulent activity. This could be a great way to illustrate your problem-solving skills during the interview.
✨Practice Interview Techniques
Since you'll be conducting interviews of suspects, practice your questioning techniques. Think about how you would approach sensitive topics and how to keep the conversation professional yet effective. Role-playing with a friend can help you feel more prepared.
✨Highlight Teamwork and Independence
This role requires both the ability to work alone and collaborate with stakeholders. Be ready to share examples from your past experiences where you've successfully balanced these two aspects. It’ll show that you can thrive in different working environments.