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- Tasks: Assist passengers with tickets and provide top-notch customer service.
- Company: Join a dynamic team at a leading transport company in Brighton.
- Benefits: Enjoy free travel, discounts, and a supportive work environment.
- Why this job: Be the face of customer service and make a difference in people's journeys.
- Qualifications: Passion for customer service and effective communication skills required.
- Other info: Flexible shifts with opportunities for learning and career progression.
The predicted salary is between 24000 - 30000 £ per year.
Key Info
Role: Gateline Assistant
Location: Brighton
Contract: Full Time, averaging 35 hours per week + Sundays
Roster: BTN - Earlies, Lates Nights providing 24hr coverage
Are you passionate about delivering outstanding customer service?
Do you enjoy helping people?
This is your opportunity, as you will often be the first and last person our customers will meet on their journey and it is therefore a vital role for making our customers' day!
Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations.
As a Gateline Assistant you can do just that. You are responsible for:
- Assisting passengers with tickets, including checking them, general advice and making sure the gates work.
- Providing the highest possible standard of advice, information and service to our customers.
- Delivering a safe, attractive retail station environment, with general cleaning, de-icing.
- Participating in the safe running of trains and a safe station environment by complying with procedures.
- Promoting all relevant marketing literature and useful information.
Due to the shift times you must live in the local area and have available transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available.
This role will involve standing for long periods of time, working weekends and bank holidays.
Experience / Skills
- A strong proactive customer approach coupled with passion and ability to support the team.
- Exceptional levels of customer service, each and every time – you will be a role model for others to follow.
- Demonstrable experience of managing customers effectively in difficult environments.
- An effective communicator and must be able to demonstrate this both through your application and or assessments.
- Live in the local area to be able to get to and work and home.
- Able to make decisions in a customer focused manner and carry out instructions effectively.
In return, you'll be rewarded with an interesting and varied work schedule, in an environment where learning and progression is actively encouraged. You'll enjoy great company and industry benefits, as well as the support of a passionate team. Along with comprehensive and ongoing training, your benefits will include free travel on our network, privilege rate oyster card, up to 75% off travel on other TOCs (train operating companies), final salary pension and much more.
We reserve the right to remove this posting earlier than advertised should suitable candidates be appointed.
Customer Service Assistant - Gates (BTN) employer: GTR
Contact Detail:
GTR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Gates (BTN)
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Assistant, you'll need to be an effective communicator. Try role-playing common customer scenarios with friends or family to build your confidence.
✨Tip Number 3
Be proactive! When you get the chance to meet potential employers, don’t just wait for them to ask questions. Show initiative by asking about their customer service strategies and how you can contribute.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to deliver outstanding customer service.
We think you need these skills to ace Customer Service Assistant - Gates (BTN)
Some tips for your application 🫡
Show Your Customer Service Passion: Make sure to highlight your love for helping people in your application. We want to see how you’ve gone above and beyond for customers in the past, so share those stories!
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences.
Tailor Your Application: Take a moment to customise your application for the Gateline Assistant role. Mention specific skills that match the job description, like your ability to manage customers in challenging situations.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at GTR
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service skills. Think about times you've gone above and beyond for a customer. Be ready to share specific examples that highlight your proactive approach and ability to handle difficult situations.
✨Showcase Your Communication Skills
As a Gateline Assistant, effective communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to get comfortable with responding to various inquiries.
✨Demonstrate Local Knowledge
Since the role requires you to live in the local area, be prepared to discuss your familiarity with Brighton and its transport system. Mention any relevant experiences or insights that show you understand the community and can relate to the customers you'll serve.
✨Emphasise Teamwork and Flexibility
This job involves working with a team and adapting to different shifts. Highlight your experience working collaboratively and your willingness to take on various roles as needed. Share examples of how you've successfully worked in a team environment and adapted to changing circumstances.