At a Glance
- Tasks: Assist passengers with tickets and provide top-notch customer service.
- Company: Join a dynamic team at Coulsdon South station.
- Benefits: Full-time hours, competitive pay, and a chance to make a difference.
- Other info: Great opportunity for local residents with transport options.
- Why this job: Be the friendly face that enhances every customer's journey.
- Qualifications: Passion for customer service and ability to work flexible shifts.
The predicted salary is between 24000 - 28000 € per year.
Key Info
- Role: Gateline Assistant
- Location: Coulsdon South, Surrey
- Contract: Full Time, averaging 35 hours per week + Sundays
- Roster: CDS - Earlies & Lates covering between 05:30 - 01:00 (approx times)
Are you passionate about delivering outstanding customer service? Do you enjoy helping people? This is your opportunity, as you will often be the first and last person our customers will meet on their journey and it is therefore a vital role for making our customers' day!
Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations. As a Gateline Assistant you can do just that. You are responsible for:
- Assisting passengers with tickets, including checking them, general advice and making sure the gates work.
- Providing the highest possible standard of advice, information and service to our customers.
- Delivering a safe, attractive retail station environment, with general cleaning, de-icing.
- Participating in the safe running of trains and a safe station environment by complying with procedures.
- Promoting all relevant marketing literature and useful information.
Due to the shift times you must live in the local area and have available transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available. This role will involve standing for long periods of time, working weekends.
Customer Service Assistant - Gates employer: GTR
As a Customer Service Assistant at Coulsdon South, you will be part of a dynamic team dedicated to providing exceptional service in a vibrant and supportive work environment. We prioritise employee growth through comprehensive training and development opportunities, ensuring you can advance your career while making a meaningful impact on our customers' journeys. With a strong emphasis on teamwork and community, we offer a unique chance to thrive in a role that is both rewarding and essential to the travel experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - Gates
✨Tip Number 1
Get to know the company! Research their values and customer service approach. When you walk into that interview, you want to show them you’re not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 2
Practice your people skills! Role-play common customer scenarios with a friend. This will help you feel more confident in handling real-life situations and show the interviewer that you can think on your feet.
✨Tip Number 3
Dress the part! First impressions matter, especially in customer service. Make sure you look professional and approachable. It’s all about showing you’re ready to represent the company well.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your passion for delivering outstanding customer service!
We think you need these skills to ace Customer Service Assistant - Gates
Some tips for your application 🫡
Show Your Passion for Customer Service:Make sure to highlight your enthusiasm for helping people in your application. We want to see that you genuinely care about delivering outstanding customer service, as this is key to the role!
Tailor Your Application:Take a moment to customise your CV and cover letter for this specific role. Mention any relevant experience or skills that align with being a Gateline Assistant, like handling tickets or providing information.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get your message across without fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at GTR
✨Know Your Customer Service Basics
Brush up on the key principles of outstanding customer service. Be ready to share examples of how you've helped customers in the past, especially in challenging situations. This will show your passion for helping people and your ability to handle the role.
✨Familiarise Yourself with the Role
Take some time to understand what a Gateline Assistant does. Research the responsibilities mentioned in the job description, like ticket checking and providing information. Being able to discuss these tasks confidently will demonstrate your genuine interest in the position.
✨Prepare for Shift Work Questions
Since the role involves early mornings and late shifts, be prepared to discuss your availability and how you plan to manage your transport. Highlight your commitment to being punctual and reliable, as this is crucial for the role.
✨Show Enthusiasm for the Company
Express your excitement about working at the station and contributing to a positive customer experience. Mention any specific aspects of the company or its values that resonate with you. This will help you stand out as a candidate who truly cares about the role.
