Leadership and Management Development Co-ordinator
Join our Leadership and Management Development Team
We are looking for a highly organised, proactive and customer-focused individual to join our Leadership and Management Development team.
In this role, you will play an important part in co-ordinating and supporting learning and development activity across the organisation. You will contribute to the delivery of high-quality programmes, create an excellent experience for learners and stakeholders, and help to build a strong learning culture.
Working as part of a supportive and collaborative team, you will co-ordinate leadership and management development programmes, corporate induction and onboarding activities, whilst supporting the continuous improvement of our digital learning platforms and processes.
This is a fantastic opportunity to develop your career in learning and development and make a real impact on leadership capability across the organisation.
What you'll be doing
- Co-ordinating Corporate Induction, new managers' onboarding, and leadership and management development programmes across the organisation
- Acting as a key point of contact for learning and development enquiries
- Co-ordinating programme administration, communications, training schedules, room bookings and learner records, ensuring information is accurate and up to date
- Supporting the administration and continuous improvement of our digital learning platforms
- Producing reports and analysing programme feedback and data to support continuous improvement
- Supporting financial administration activities, including processing supplier payments and maintaining learning and development records
- Building positive relationships with managers, stakeholders, facilitators and programme participants
- Ensuring a high-quality, professional learning experience for all participants
What we're looking for
We're looking for someone who is organised, proactive and takes pride in delivering a high-quality service.
You will have:
- Experience in a customer-facing role
- Experience of co-ordinating activities, events, programmes or projects within a busy environment
- Excellent written and verbal communication skills, with the ability to communicate clearly and professionally
- Excellent attention to detail and accuracy
- Strong organisational skills with the ability to manage multiple priorities effectively
- Strong analytical and problem-solving skills
- Confidence using Microsoft Office and other digital tools, systems and databases
- Strong interpersonal skills and the ability to build effective working relationships
- A customer-focused approach and commitment to delivering a high-quality service
- A proactive approach to continuous improvement and improving how things work
Desirable
- Experience within learning and development, training, HR or a people-focused function
- Experience of using learning management systems
- Experience of using Power BI or similar reporting tools
Why join us?
You'll be joining a supportive and forward-thinking team, with the opportunity to:
- Contribute to shaping learning and development across the organisation
- Develop your own skills and experience in a specialist function
- Work with a wide range of stakeholders across the business
- Be part of a team that values collaboration, continuous improvement and high standards
- Make a positive impact on the development of managers and leaders across the organisation and help shape a culture of continuous learning.
Additional Information
- You may be supported to work towards a Level 3 Business Administration Apprenticeship, where appropriate.
Interested?
If you're passionate about delivering excellent customer service, enjoy co-ordinating learning activities and are looking to develop your career within learning and development, we'd love to hear from you.
Apply today and join us in creating great learning experiences that support the growth and development of our managers and leaders.
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Leadership & Management Development Coordinator (3629) in Croydon employer: GTR
GTR is an exceptional employer that prioritises employee development and a customer-centric culture, making it an ideal place for a Customer Service Trainer. Based in East Croydon, you will benefit from a supportive work environment that offers comprehensive training programmes, generous holiday allowances, and a robust benefits package including free travel for you and your family. With a strong commitment to work-life balance and continuous improvement, GTR empowers its employees to thrive while delivering outstanding service to customers.
