At a Glance
- Tasks: Lead workforce planning and design to enhance customer service in the rail industry.
- Company: Join a dynamic team at GTR, focused on improving customer journeys.
- Benefits: Competitive salary, training opportunities, and a chance to make a real impact.
- Other info: Exciting role with opportunities for professional growth in a vital industry.
- Why this job: Shape the future of customer service while developing your project management skills.
- Qualifications: Experience in project management, operational delivery, and data analysis tools like Power BI.
The predicted salary is between 40000 - 50000 £ per year.
GTR is recruiting a Workforce Design and Planning Manager based in Croydon. This role is essential for creating the Customer Service Directorate workforce plan, managing recruitment and training processes, and delivering impactful training to improve customer journeys.
The successful candidate should have project management and operational delivery experience, with a solid grasp of data analysis and tools like Power BI. This exciting opportunity enables impactful contributions to the rail industry's customer service initiatives.
Frontline Workforce Design & Planning Lead in Croydon employer: GTR
GTR is an excellent employer that values innovation and collaboration, offering a dynamic work culture in Croydon. Employees benefit from comprehensive training programmes, opportunities for professional growth, and the chance to make a meaningful impact on customer service within the rail industry. With a focus on employee well-being and development, GTR fosters a supportive environment where every team member can thrive.
