At a Glance
- Tasks: Lead incident response and ensure safe train operations across the GTR network.
- Company: Join GTR, a leading rail operator committed to safety and service excellence.
- Benefits: Enjoy 25 days holiday, free travel for you and family, and a competitive pension.
- Other info: 24/7 roster with a focus on work/life balance and career development.
- Why this job: Be a key decision-maker in a dynamic role that impacts daily operations.
- Qualifications: Strong decision-making skills and experience in operational management preferred.
The predicted salary is between 40000 - 50000 £ per year.
GTR are recruiting an Operational Incident Manager based out of our Rail Operating Centre in Three Bridges. This new position carries significant accountability as the key live decision‑maker within Southern's operational team. OIMs are part of a 7‑strong team rostered 24/7 dedicated to both providing an immediate response to operational incidents that occur, directing the actions to be taken, and physically attending significant incidents on the GTR ‘South' network.
This role carries a diverse range of responsibility where no two days are the same. OIMs will have the discretion, personal decision‑making confidence and training to influence the course of service recovery following incidents, and act as the first responder to drivers and other operational staff involved. OIMs will collect evidence from the scene, download train data loggers and liaise with partners in Network Rail and GTR to ensure a complete portfolio of information is passed to the owning investigatory managers. Where necessary, OIMs will support NR in taking immediate actions to prevent further safety incidents.
In addition, OIMs will proactively undertake monitoring audits of driver compliance with safe train driving by download and practical observation, to ensure we are proactively driving continuous safety improvement. This position will be rostered on a 24 hour, 7 day per week basis with an 8 hour weekday and 12 hour weekend shift structure, designed to support a positive work/life balance and support our aim to increase the appeal of operational management roles to a diverse range of candidates. This role is based at Three Bridges ROC in order to provide instantaneous support to the Control and Network Rail teams when the OIM is not responding to incidents or undertaking safety auditing activity in person on the Southern network. It is not suitable for remote working.
Key Success Criteria
- Prioritise service recovery following all operational incidents by ensuring consistent, evidence‑based decisions are taken in line with GeForce TRAINING; in turn, increase the level of operational performance achieved by the business.
- Deliver first‑class standards of support with consideration for driver welfare following incidents and take fair and consistent decisions.
- Become a network‑wide ambassador for operational teams.
- Ensure high quality information is consistently inputted to the Southern electronic management systems.
- Identify non‑compliance with southern driving standards through sampling activities and compile reports.
- Maintain agreed competence levels using spaces provided in the roster and undertake other activities supporting teams as required by the Operational Response Manager.
- Be immediately available to respond to operational incidents occurring on the GTR South area and provide authoritative decision making based on experience and objective analysis of the facts available and safety profile.
- Provide informed, official guidance and instructions to Southern control teams on resolving operating incidents, proactively considering implications on safety and operational performance.
- Take the lead in supporting Southern control teams with arranging response plans with Southern Resource Managers and local driver management teams.
What We Can Offer You
- Final salary pension.
- 25 days holiday plus bank holidays.
- Health Care.
- Free travel on GTR and sister groups for you and your family.
- 75% off travel on other train operating companies for you, and leisure for your family.
- Discounted Oyster Card.
- GTR offers maternity, paternity and adoption leave and time off for prenatal care, as well as shared parental leave - all part of our commitment to family friendly policies.
- StarHub – our great benefits package which, for example, includes discounts with many retailers.
Operational Incident Manager (3586) in Crawley employer: GTR
GTR is an exceptional employer, offering the role of Operational Incident Manager at our Rail Operating Centre in Three Bridges, where you will be a key decision-maker in a dynamic and supportive environment. With a strong commitment to employee well-being, we provide a comprehensive benefits package including a final salary pension, generous holiday allowance, and free travel for you and your family, all while fostering a culture of continuous improvement and professional growth. Join us to make a meaningful impact on operational safety and performance within a diverse and inclusive team.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Incident Manager (3586) in Crawley
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like GTR.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by GTR. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Operational Incident Manager (3586) in Crawley
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at GTR, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at GTR and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into GTR. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at GTR
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at GTR.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to GTR.
