Customer Service Assistant - Platform (TBD) (3502) - Three Bridges
Key Info
Role: Platform Assistant
Location: Three Bridges
Contract: Full Time, averaging 35 hours per week + rostered Sundays
Roster: Earlies, Lates & Nights - 24 hour coverage
Are you passionate about delivering outstanding customer service?
Do you enjoy helping people?
This is your opportunity, as you will often be the first and last person our customers will meet on their journey and it is therefore a vital role for making our customers' day!
Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations.
As a Platform Assistant you can do just that. You areresponsible for:
- Providing the highest possible standard of advice, information and service to our customers
- Delivering a safe, attractive retail station environment
- Participating in the safe running of trains and a safe station environment by complying with procedures
- Promoting all relevant marketing literature and usefulinformation
These roles cover 24 hour operation, so due to the shift times you must live in the local area and have available transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available.
All roles may involve standing for long periods of time, working weekends and
Customer Service Assistant - Platform (TBD) (3502) in Crawley employer: GTR
GTR is an exceptional employer that prioritises employee development and a customer-centric culture, making it an ideal place for a Customer Service Trainer. Based in East Croydon, you will benefit from a supportive work environment that offers comprehensive training programmes, generous holiday allowances, and a robust benefits package including free travel for you and your family. With a strong commitment to work-life balance and continuous improvement, GTR empowers its employees to thrive while delivering outstanding service to customers.
