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For Companies At a Glance
- Tasks: Assist passengers with tickets and provide top-notch customer service.
- Company: Join a dynamic team at a leading transport company.
- Benefits: Enjoy free travel, discounts, and ongoing training opportunities.
- Other info: Flexible shifts with opportunities for learning and career progression.
- Why this job: Be the face of customer service and make a difference in people's journeys.
- Qualifications: Passion for customer service and effective communication skills required.
The predicted salary is between 24000 - 28000 £ per year.
Key Info
- Role: Gateline Assistant
- Location: Crawley, West Sussex
- Contract: Full Time, averaging 35 hours per week + Sundays
- Roster: CRW - Earlies & Lates covering between 05:00 - 01:00 (approx times)
Are you passionate about delivering outstanding customer service? Do you enjoy helping people? This is your opportunity, as you will often be the first and last person our customers will meet on their journey and it is therefore a vital role for making our customers' day! Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations. As a Gateline Assistant you can do just that.
You are responsible for:
- Assisting passengers with tickets, including checking them, general advice and making sure the gates work.
- Providing the highest possible standard of advice, information and service to our customers.
- Delivering a safe, attractive retail station environment, with general cleaning, de-icing.
- Participating in the safe running of trains and a safe station environment by complying with procedures.
- Promoting all relevant marketing literature and useful information.
Due to the shift times you must live in the local area and have available transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available. This role will involve standing for long periods of time, working weekends and bank holidays.
Experience / Skills
- A proactive customer approach coupled with passion and ability to support the team.
- Exceptional levels of customer service, each and every time – you will be a role model for others to follow.
- Demonstrable experience of managing customers effectively in difficult environments.
- An effective communicator and must be able to demonstrate this both through your application and or assessments.
- Live in the local area to be able to get to and work and home.
- Able to make decisions in a customer focused manner and carry out instructions effectively.
In return, you'll be rewarded with an interesting and varied work schedule, in an environment where learning and progression is actively encouraged. You'll enjoy great company and industry benefits, as well as the support of a passionate team. Along with comprehensive and ongoing training, your benefits will include free travel on our network, privilege rate oyster card, up to 75% off travel on other TOCs (train operating companies), final salary pension and much more.
Customer Service Assistant - Gates (CRW) in Crawley employer: GTR
Contact Detail:
GTR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Gates (CRW) in Crawley
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Assistant, you'll need to be an effective communicator. Role-play common customer scenarios with friends or family to build your confidence.
✨Tip Number 3
Be proactive during your interview! Think of ways you can demonstrate your customer service skills. Share specific examples from past experiences where you went above and beyond for a customer.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy and comfortable with online processes, which is a bonus in today’s job market.
We think you need these skills to ace Customer Service Assistant - Gates (CRW) in Crawley
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for helping people shine through. We want to see that you genuinely care about delivering outstanding customer service, as this is key to the role!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure to highlight your relevant experience and skills without waffling on. Remember, we’re looking for effective communicators!
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Gateline Assistant role. Mention how your past experiences align with the responsibilities listed in the job description – it’ll help us see why you’re a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at GTR
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Service Assistant. Familiarise yourself with the tasks like assisting passengers with tickets and providing information. This will help you demonstrate your enthusiasm and readiness for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about situations where you managed difficult customers or went above and beyond to help someone. This will show that you have the proactive approach they’re looking for.
✨Communicate Clearly and Confidently
As an effective communicator, practice articulating your thoughts clearly. During the interview, listen carefully to questions and respond thoughtfully. This will highlight your ability to communicate effectively, which is crucial for the role.
✨Demonstrate Local Knowledge
Since the role requires you to live in the local area, be prepared to discuss your familiarity with Crawley and its transport links. Mentioning how you plan to manage your shifts will show your commitment and understanding of the job requirements.