At a Glance
- Tasks: Lead a team to enhance business support and administration across GTR.
- Company: Join Go-Ahead Group, a leader in transport services with a commitment to excellence.
- Benefits: Enjoy free travel for you and your family, 25 days leave, and a fantastic benefits package.
- Other info: This is a fixed-term contract until April 2026, offering a unique opportunity to grow your career.
- Why this job: Be part of a dynamic team driving productivity and making a real impact in the transport sector.
- Qualifications: Experience in office management and a passion for delivering top-notch customer service required.
The predicted salary is between 36000 - 60000 £ per year.
Business Support Manager - FTC until April 2026 - Go-Ahead House (East Croydon)
Now recruiting a Business Support Manager with office management experience.Role Summary
This role partners across Govia Thameslink Railway\'s (\"GTR\") Train Service Directorate (\"TSD\") to influence and instil best practice throughout the business administration professionals. The Southern and Gatwick Express and Thameslink and Great Northern Senior Leadership Teams are key stakeholders for this role and ensuring the delivery of a high-quality, efficient support service is vital to achievement of business priorities and the smooth operation of GTR. The Business Support Manager drives productivity improvements and cost savings across GTR through tight procurement and budget control whilst identifying and introducing process improvements, resulting in increased output for managers and admin across the brands.
Key Priorities
- Possession of excellent business support and administration skills.
- Experienced in guiding a team to deliver high levels of customer service for the SNGX community against demanding performance targets.
- Provide subject matter expertise in supporting the management and development of the business support team.
- Key areas of delivery include engagement, talent management and driving skills improvements.
- Responsible for procurement action across the TSD, including maintaining strong stakeholder relationships to effectively manage contracts, driving and delivering year on year cost savings and efficiencies.
What we can offer you:
- Final salary pension
- Free travel on GTR and sister groups for you and your family
- 75% off travel on other train operating companies for you, and leisure for your family
- 25 days annual leave
- Discounted Oyster Card
- GTR offers maternity, paternity and adoption leave and time off for prenatal care, as well as shared parental leave - all part of our commitment to family friendly policies
- StarHub - our great benefits package which, for example, includes discounts with many retailers.
Business Support Manager - FTC until April 2026 - Go-Ahead House (East Croydon) employer: GTR
At Go-Ahead Group, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. As a Business Support Manager at our East Croydon location, you will benefit from a comprehensive benefits package, including free travel for you and your family, generous annual leave, and a commitment to family-friendly policies. Join us to make a meaningful impact while enjoying a collaborative environment that fosters innovation and efficiency.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Manager - FTC until April 2026 - Go-Ahead House (East Croydon)
✨Tip Number 1
Familiarise yourself with the key stakeholders mentioned in the job description, such as the Southern and Gatwick Express and Thameslink and Great Northern Senior Leadership Teams. Understanding their priorities and challenges will help you tailor your conversations during interviews.
✨Tip Number 2
Highlight your experience in office management and business support during networking events or informal meet-ups. Building connections with professionals in the industry can provide valuable insights and potentially lead to referrals for the role.
✨Tip Number 3
Research best practices in procurement and budget control, as these are crucial aspects of the role. Being able to discuss recent trends or successful strategies in these areas can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your approach to talent management and skills improvement. Think of specific examples where you've successfully guided a team to enhance customer service or achieve performance targets, as this will demonstrate your capability to fulfil the role's requirements.
We think you need these skills to ace Business Support Manager - FTC until April 2026 - Go-Ahead House (East Croydon)
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to grasp the key responsibilities and requirements of the Business Support Manager position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience:Emphasise your office management experience and any previous roles where you guided a team to deliver high levels of customer service. Use specific examples to demonstrate your ability to drive productivity improvements and manage budgets effectively.
Showcase Stakeholder Management Skills:Since the role involves maintaining strong stakeholder relationships, include examples of how you've successfully managed contracts or collaborated with various teams in past positions. This will show your capability in handling the responsibilities outlined in the job description.
Craft a Compelling Cover Letter:Write a cover letter that not only introduces yourself but also explains why you're passionate about the role and how you can contribute to GTR's goals. Make sure to connect your personal values with the company's commitment to family-friendly policies and community engagement.
How to prepare for a job interview at GTR
✨Showcase Your Office Management Experience
Make sure to highlight your previous office management roles during the interview. Discuss specific examples where you successfully improved processes or enhanced team productivity, as this aligns closely with the responsibilities of the Business Support Manager.
✨Understand Stakeholder Engagement
Familiarise yourself with the key stakeholders mentioned in the job description, such as the Southern and Gatwick Express and Thameslink and Great Northern Senior Leadership Teams. Be prepared to discuss how you would build and maintain strong relationships with them to ensure effective support services.
✨Demonstrate Customer Service Excellence
Since delivering high levels of customer service is crucial for this role, come prepared with examples of how you've guided teams to meet demanding performance targets. This will show your capability in managing a team effectively while maintaining service quality.
✨Highlight Your Procurement Skills
As procurement action is a key responsibility, be ready to discuss your experience in budget control and cost-saving initiatives. Share specific instances where you have successfully managed contracts and driven efficiencies, as this will resonate well with the interviewers.
