At a Glance
- Tasks: Deliver outstanding customer service and assist customers at the station and ticket office.
- Company: Join a dynamic team at a leading transport company.
- Benefits: Flexible shifts, competitive pay, and opportunities for growth.
- Other info: Must live locally and have independent transport for early shifts.
- Why this job: Be the first point of contact for customers and make their day memorable.
- Qualifications: Strong customer service skills and ability to work in a fast-paced environment.
The predicted salary is between 20000 - 25000 £ per year.
As a Sales/Station Assistant GPR you will be passionate about delivering outstanding customer service each and every time. You will often be the first point of contact our customers will meet on their journey and it is therefore a vital role for making our customers' day. It is a multi-functional role: you will work on the Platform and at the Ticket Office. Because of the shift times you must live in the local area and have independent transport to arrive at the station for the early shift, as there may not always be a train service available. All station-based roles may involve standing for long periods and working shifts including weekends and bank holidays.
As a Sales/Station Assistant GPR you must demonstrate a “can do” attitude, strong customer focus and excellent communication skills, all with the customer at the forefront. Working on a shift basis, including weekends, this role delivers customer service across the station including ticket-office and platform activities. You will be in the Ticket Office or at the station dispatching the trains and proactively finding the right ticket for customers while delivering excellent customer service to new and regular customers. We have the latest computer-based ticketing system which can provide any information our customers may need and has direct access to our intranet. You will also be responsible for keeping the station operational and assisting customers where necessary.
Experience / Skills / Requirements
- A proactive approach coupled with passion and ability to support and develop your team
- Exceptional levels of customer service, each and every time – you will be a role model for others to follow
- Demonstrable experience of managing customers effectively in difficult environments
- High level of numerical ability
- Due to the shift times, which will vary, you must live in the local area and have available independent transport
- Effective communication and must be able to demonstrate this through your application or assessments
- Confidence to make decisions in a customer-focused manner and carry out instructions effectively
Please note that as this role is a “General Purpose Relief” you will be obliged to work at other stations in the area in addition to Bedford as and when required.
Sales Assistant GPR - Bedford (3558) employer: GTR
As a Sales Assistant GPR in Bedford, you will join a dynamic team dedicated to providing exceptional customer service in a vibrant station environment. Our company fosters a supportive work culture that values employee growth, offering training and development opportunities to enhance your skills. With flexible shift patterns and the chance to engage with a diverse range of customers, this role not only promises a rewarding experience but also the unique advantage of being part of a community-focused organisation.
