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For Companies At a Glance
- Tasks: Lead a team to ensure trains are clean and ready for passengers.
- Company: Join GTR, a leading railway company focused on customer experience.
- Benefits: Full-time role with competitive pay and opportunities for career growth.
- Why this job: Make a real difference in the travel experience for thousands of customers.
- Qualifications: Management experience in a safety-critical environment is essential.
- Other info: Dynamic work environment with a focus on teamwork and leadership.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Join to apply for the Train Presentation Manager – South (3151) role at GTR (Govia Thameslink Railway).
We have a great opportunity if you are looking for a career in the Railway. We are currently recruiting for a Train Presentation Manager for West Sussex covering Littlehampton and Bognor Regis.
Seniority level: Mid-Senior level. Employment type: Full-time. Job function: Marketing and Sales. Industries: Travel Arrangements and Truck Transportation.
Responsibilities
- Manage and lead a team of train presentation staff safely to consistently deliver high levels of train cleaning, servicing and sanding activities within budget to meet franchise objectives, especially customer experience measures (SQR, CSat & NPS) annual targets.
Qualifications
- Experience of working at a management level in a depot or safety critical environment.
- Practical experience in managing train cleaning and servicing techniques and procedures or similar processes to improve customer satisfaction.
- Experience in the successful delivery of train presentation/customer satisfaction improvement activities with a demonstrable track record of results and achievements.
Additional Knowledge and Skills
- A strong knowledge in train cleaning or similar activities, practices and procedures.
- A sound knowledge of GTR policies and procedures.
- A sound knowledge of Statutory Health & Safety requirements including COSHH.
- A sound knowledge of Quality and Environmental Management systems.
- A good understanding of railway operating and safety standards, rules, instructions and legislation.
- Sound knowledge of the GTR network, Rail Industry and key stakeholders.
- Good working knowledge of asset management systems such as RTS, Maximo, Asset-Pro, and other IT systems e.g. Genius-Trent, Web Gemini etc.
- Strong understanding of customer experience-service quality internal & external audit regimes such as SQR, CSAT, Net Promoter Scores etc.
- Excellent communication and interpersonal skills.
- Building solid relationships with internal and external stakeholders.
- Strategic thinking, self-motivated, ability to organise, prioritise and meet deadlines working in a pressurised environment.
- Excellent leadership and motivation skills and strong in people management.
- Interpretation of procedures and ability to compile reports.
- Competent IT skills, use of Microsoft software packages including Outlook, Word, Excel and PowerPoint.
- Strong in data analysis, attention to detail, collation and reporting/presentation skills.
- Personal Track Safety.
- Strong in pro-active working and problem solving.
Application notes
If you feel this role is a good match to your skills and experience and you are looking for a new career, we look forward to receiving your application.
Locations & Timeframe
Portsmouth, England, United Kingdom — 1 day ago
West Sussex, England, United Kingdom — 2 weeks ago
Brighton, England, United Kingdom — 3 days ago
Chichester, England, United Kingdom — £16.63 2 weeks ago
Haywards Heath, England, United Kingdom — 4 weeks ago
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Train Presentation Manager - South (3151) employer: GTR (Govia Thameslink Railway)
Contact Detail:
GTR (Govia Thameslink Railway) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Train Presentation Manager - South (3151)
✨Tip Number 1
Get to know the company inside out! Research GTR's values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to train presentation and customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a lasting impression. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Train Presentation Manager - South (3151)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Train Presentation Manager role. Highlight your management experience in a safety-critical environment and any relevant achievements in train cleaning or customer satisfaction. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our goals at GTR. Don’t forget to mention specific experiences that demonstrate your leadership and problem-solving skills.
Showcase Relevant Skills: Be sure to showcase your knowledge of train cleaning practices, health and safety regulations, and asset management systems. We’re looking for someone who understands the railway industry inside out, so let us know how you fit the bill!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us. Plus, it shows you’re keen on joining the GTR team!
How to prepare for a job interview at GTR (Govia Thameslink Railway)
✨Know Your Stuff
Make sure you brush up on your knowledge of train cleaning and servicing techniques. Familiarise yourself with GTR's policies and procedures, as well as statutory health and safety requirements. This will show that you're not just interested in the role but also understand the industry.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about specific situations where you improved customer satisfaction or led a project to success. Be ready to discuss your leadership style and how you motivate your team.
✨Understand Customer Experience Metrics
Get comfortable with key performance indicators like SQR, CSat, and NPS. Be prepared to discuss how you've used these metrics in previous roles to drive improvements. This will demonstrate your commitment to enhancing customer experience.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific challenges in the role. Think about potential issues related to train presentation and how you would resolve them. This will help you showcase your problem-solving skills and strategic thinking.
