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For Companies At a Glance
- Tasks: Lead a team to ensure trains are clean and well-serviced, enhancing customer experience.
- Company: Join GTR, a leading railway company focused on customer satisfaction.
- Benefits: Full-time role with opportunities for career growth and development.
- Why this job: Make a real impact on train services and customer satisfaction in a dynamic environment.
- Qualifications: Management experience in a depot and knowledge of train cleaning practices required.
- Other info: Exciting opportunity to work in the travel industry with a focus on quality and safety.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Join to apply for the Train Presentation Manager – North (3150) role at GTR (Govia Thameslink Railway) in Hertfordshire covering Letchworth & Welwyn Garden City.
Responsibilities
- Manage and lead a team of train presentation staff safely to deliver high levels of train cleaning, servicing and sanding activities within budget to meet franchise objectives, especially Customer Experience Measures (SQR, CSat & NPS) annual targets.
Qualifications
- Experience of working at a management level in a depot environment.
- Practical experience in train cleaning and servicing techniques and procedures.
- Experience in the successful delivery of train presentation activities with a demonstrable track record of results and achievements.
- A strong knowledge in train cleaning and servicing practices and procedures.
- A sound knowledge of GTR policies and procedures.
- A sound knowledge of Statutory Health & Safety requirements including COSHH.
- A sound knowledge of Quality and Environmental Management systems.
- A good understanding of railway operating and safety standards, rules, instructions and legislation.
- Good working knowledge of asset management systems such as RTS, Maximo, Asset-Pro, and other IT systems e.g. Genius-Trent, Web Gemini etc.
- Strong understanding of customer experience-service quality internal & external audit regimes such as SQR, CSAT, Net Promoter Scores etc.
- Excellent communication and interpersonal skills.
- Building solid relationships with internal and external stakeholders.
- Strategic thinking, self-motivated, ability to organise, prioritise and meet deadlines working in a pressurised environment.
- Excellent leadership and motivation skills and strong in people management.
- Interpretation of procedures and ability to compile reports.
- Competent IT skills, use of Microsoft software packages including Outlook, Word, Excel and PowerPoint.
- Strong in data analysis, attention to detail, collation and reporting/presentation skills.
- Personal Track Safety
- Strong in pro-active working and problem solving.
We look for from you
- A strong knowledge in train cleaning and servicing practices and procedures.
- A sound knowledge of GTR policies and procedures.
- A sound knowledge of Statutory Health & Safety requirements including COSHH.
- A sound knowledge of Quality and Environmental Management systems.
- A good understanding of railway operating and safety standards, rules, instructions and legislation.
- Strong in data analysis, attention to detail, collation and reporting/presentation skills.
- Personal Track Safety
- Strong in pro-active working and problem solving.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Marketing and Sales
- Industries
- Travel Arrangements and Truck Transportation
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Train Presentation Manager - North (3150) employer: GTR (Govia Thameslink Railway)
Contact Detail:
GTR (Govia Thameslink Railway) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Train Presentation Manager - North (3150)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at GTR on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on train cleaning and servicing practices, as well as GTR's policies. Show them you’re not just a candidate, but the right fit for their team.
✨Tip Number 3
Practice your leadership stories! Think of examples where you’ve successfully managed teams or improved processes. This will help you shine when they ask about your management experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Train Presentation Manager - North (3150)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Train Presentation Manager role. Highlight your management experience in a depot environment and any relevant achievements in train cleaning and servicing. We want to see how your skills match what we're looking for!
Showcase Your Knowledge: Demonstrate your understanding of GTR policies, health and safety requirements, and quality management systems in your application. We love seeing candidates who know their stuff and can apply it to real-world scenarios.
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. Use specific examples to illustrate your leadership skills and ability to meet targets. We appreciate straightforward communication that gets to the heart of your experience.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at GTR!
How to prepare for a job interview at GTR (Govia Thameslink Railway)
✨Know Your Stuff
Make sure you brush up on train cleaning and servicing practices. Familiarise yourself with GTR policies and statutory health & safety requirements, especially COSHH. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in a depot environment. Think about specific challenges you've faced and how you motivated your team to achieve results. This will demonstrate your capability as a Train Presentation Manager.
✨Understand Customer Experience Metrics
Get to grips with Customer Experience Measures like SQR, CSat, and NPS. Be ready to discuss how you've used these metrics in previous roles to improve service quality. This shows that you’re not just about managing processes but also about enhancing customer satisfaction.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you've had to make quick decisions under pressure. Highlight your proactive approach and how you’ve resolved issues effectively in the past.
