At a Glance
- Tasks: Assist passengers, maintain station safety, and deliver top-notch customer service.
- Company: Join a leading train operating company with a focus on customer satisfaction.
- Benefits: Enjoy free travel on the network and ongoing training opportunities.
- Other info: Great growth potential in a vibrant, community-focused environment.
- Why this job: Be the face of travel, helping people while enjoying fantastic perks.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
A train operating company is seeking candidates for a full-time customer service role in Leatherhead. As a key customer-facing position, you will assist passengers, maintain station safety, and ensure high service standards.
Candidates should have experience in customer service, live in the local area for commute, and possess strong communication skills.
The position includes various benefits such as free travel on the network and ongoing training.
Railway Customer Service Ambassador — Travel Perks & Growth in Surrey employer: GTR (Govia Thameslink Railway)
As a Railway Customer Service Ambassador in Leatherhead, you will join a dynamic team dedicated to providing exceptional service to passengers while enjoying unique benefits like free travel on the network. Our supportive work culture prioritises employee growth through ongoing training and development opportunities, making it an ideal environment for those seeking a meaningful career in customer service.
Contact Details:
GTR (Govia Thameslink Railway) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Railway Customer Service Ambassador — Travel Perks & Growth in Surrey
✨Tip Number 1
Get to know the company! Research the train operating company and its values. This will help you tailor your approach during interviews and show that you're genuinely interested in being a Railway Customer Service Ambassador.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with passengers, try role-playing common customer service scenarios with friends or family. This will boost your confidence and prepare you for real-life situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider tips and might even lead to a referral, which can make a huge difference in landing the job.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows that you're proactive and serious about the position. Don't miss out on those travel perks and growth opportunities!
We think you need these skills to ace Railway Customer Service Ambassador — Travel Perks & Growth in Surrey
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your communication skills and problem-solving abilities.
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your CV and cover letter to the Railway Customer Service Ambassador role. Mention why you’re excited about working with us and how your skills align with the job description.
Keep It Professional Yet Friendly:While we love a casual vibe, remember that this is a professional application. Use a friendly tone but keep it polished. Show us your personality while still being respectful and clear in your writing.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at GTR (Govia Thameslink Railway)
✨Know Your Customer Service Basics
Brush up on your customer service skills and experiences. Be ready to share specific examples of how you've handled difficult situations or provided exceptional service in the past. This will show that you understand the importance of maintaining high service standards.
✨Familiarise Yourself with the Company
Do a bit of research on the train operating company. Understand their values, mission, and any recent news. This knowledge will help you tailor your answers and demonstrate your genuine interest in the role and the company.
✨Practice Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable with speaking about your experiences.
✨Highlight Your Local Knowledge
Living in the local area is a plus, so be sure to mention your familiarity with the region and its transport links. This can give you an edge, as it shows you understand the needs of the passengers you'll be assisting.
