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- Tasks: Be the friendly face for customers, guiding them on their journey.
- Company: Leading train service provider in Greater London with a focus on customer experience.
- Benefits: Enjoy free travel, robust training, and flexible shifts.
- Why this job: Make a difference in people's journeys while enjoying great perks.
- Qualifications: Excellent communication skills and a positive attitude required.
- Other info: Join a dynamic team and grow your career in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
A leading train service provider in Greater London is seeking a Station Assistant who will be the first contact point for customers on their journey. This role requires excellent communication skills and a positive attitude, ensuring customers feel safe and well-informed.
The successful candidate should be adaptable to changes, able to work flexible shifts, and live locally to meet operational requirements.
The role also comes with great employee benefits including free travel and robust training opportunities.
Station Customer Service Advocate (Free Travel) employer: GTR (Govia Thameslink Railway)
Contact Detail:
GTR (Govia Thameslink Railway) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Station Customer Service Advocate (Free Travel)
✨Tip Number 1
Make sure to research the company and its values before your interview. Knowing what they stand for will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, try role-playing common scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Be ready to showcase your adaptability. Think of examples from your past experiences where you've had to adjust to changes quickly. This will demonstrate that you can handle the dynamic environment of a station assistant.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Station Customer Service Advocate (Free Travel)
Some tips for your application 🫡
Show Your Communication Skills: Since this role is all about being the first point of contact for customers, make sure to highlight your communication skills in your application. Use clear and friendly language to demonstrate how you can keep customers informed and at ease.
Be Adaptable: Flexibility is key in this role, so don’t forget to mention any experiences where you’ve had to adapt to changes or work different shifts. We want to see that you can handle whatever comes your way with a positive attitude!
Local Knowledge is a Plus: Living locally can really help you understand the needs of our customers. If you know the area well, share that in your application! It shows you’re ready to hit the ground running and provide top-notch service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our fantastic employee benefits!
How to prepare for a job interview at GTR (Govia Thameslink Railway)
✨Know the Company
Before your interview, do a bit of research on the train service provider. Understand their values, mission, and any recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Station Customer Service Advocate, communication is key. Prepare examples from your past experiences where you effectively communicated with customers or resolved issues. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Adaptability
The role requires flexibility, so be ready to discuss how you've adapted to changes in previous jobs. Share specific instances where you successfully handled unexpected situations or adjusted to new processes, highlighting your ability to thrive in a dynamic environment.
✨Emphasise Local Knowledge
Living locally is a plus for this position. Mention your familiarity with the area and how it can benefit your role as a Station Assistant. This shows that you’re not just a candidate but someone who understands the community and its needs.
