Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide outstanding customer service and support at stations while monitoring the gateline.
- Company: Leading transport services company in Greater London with a focus on customer satisfaction.
- Benefits: Enjoy free travel, oyster card discounts, and comprehensive training opportunities.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Excellent communication skills and a proactive attitude; must live locally with transport.
- Other info: Great opportunity for personal growth and development in a vibrant environment.
The predicted salary is between 24000 - 36000 £ per year.
A leading transport services company in Greater London seeks a Station Assistant passionate about delivering outstanding customer service. This role involves providing visible support at stations, ensuring customer needs are met, and monitoring the gateline.
The ideal candidate will have excellent communication skills, a proactive attitude, and must live locally with independent transport.
Benefits include free travel, an oyster card discount, and comprehensive training opportunities.
Station Concierge: Free Travel & Growth employer: GTR (Govia Thameslink Railway)
Contact Detail:
GTR (Govia Thameslink Railway) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Station Concierge: Free Travel & Growth
✨Tip Number 1
Get to know the company! Research their values and services so you can show off your knowledge during interviews. It’ll help us see how passionate you are about delivering outstanding customer service.
✨Tip Number 2
Practice your communication skills! Role-play common customer scenarios with a friend or family member. This will help you feel more confident when interacting with customers at the station.
✨Tip Number 3
Be proactive! Think of ways you can go above and beyond for customers. Share these ideas during your interview to demonstrate your proactive attitude and commitment to excellent service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Station Concierge: Free Travel & Growth
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know why you’re passionate about delivering outstanding customer service. Share any relevant experiences that highlight your proactive attitude and communication skills.
Tailor Your Application: Make sure to customise your application to reflect the job description. Use keywords from the listing, like 'visible support' and 'monitoring the gateline', to show that you understand what we’re looking for.
Highlight Local Knowledge: Since we’re looking for someone who lives locally, mention your familiarity with the area and how it can help you in the role. This shows us that you’re not just a good fit for the job, but also for the community.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at GTR (Govia Thameslink Railway)
✨Know the Company
Before your interview, do a bit of research on the transport services company. Understand their values, mission, and what sets them apart in Greater London. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Station Concierge, outstanding customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Think about how you handled difficult situations and what you learned from them—this will demonstrate your proactive attitude.
✨Practice Communication
Excellent communication skills are a must for this role. Consider doing mock interviews with a friend or family member to practice articulating your thoughts clearly. Focus on being friendly and approachable, as these traits are essential for engaging with customers at the station.
✨Be Ready for Scenario Questions
Expect scenario-based questions during your interview. Think about how you would handle specific situations, like a customer complaint or a busy gateline. Practising these scenarios will help you respond confidently and show that you can think on your feet.
