At a Glance
- Tasks: Deliver outstanding customer service and assist passengers at the station.
- Company: Join a dynamic team in a vital role for customer journeys.
- Benefits: Flexible shifts, competitive pay, and a chance to make a difference.
- Other info: Great opportunity for local candidates with transport; career growth potential.
- Why this job: Be the friendly face that helps customers on their travels every day.
- Qualifications: Passion for customer service and ability to handle challenging situations.
The predicted salary is between 24000 - 28000 £ per year.
Do you have a passion for customer service? Do you enjoy helping people? As a Station Assistant, you will be passionate about delivering outstanding customer service each and every time. You will often be the first point of contact our customers will meet on their journey, making it a vital role for enhancing our customers' day!
These roles cover 24-hour operation, so due to the shift times, you must live in the local area and have available independent transport to ensure that you arrive at the station for the early shift as required; there may not always be a train service available. All station-based roles may involve standing for long periods of time and working shifts including weekends, nights, and bank holidays. Platform-based roles are safety critical due to the direct involvement with the operational railway.
You will be responsible for keeping customers informed on any changes to their route to ensure they receive the best service possible. On a day-to-day basis, you will also dispatch the trains, ensuring that all display posters are accurate and making sure all areas of the business are clean and tidy. You will also be responsible for keeping the station operational and assisting customers where necessary.
Experience / Skills / Requirements
- A proactive approach coupled with passion and the ability to support and develop your team.
- Exceptional levels of customer service, each and every time – you will be a role model for others to follow.
- Demonstrable experience of managing customers effectively in difficult environments.
- You must be able to demonstrate a high level of numerical ability.
- Due to the shift times, which will vary, you must live in the local area and have available independent transport.
- An effective communicator and must be able to demonstrate this both through your application and assessments.
- Confidence to make decisions in a customer-focused manner and carry out instructions effectively.
Station Assistant- Stevenage (3529) employer: GTR (Govia Thameslink Railway)
As a Station Assistant at our Stevenage location, you will join a dynamic team dedicated to delivering exceptional customer service in a fast-paced environment. We pride ourselves on fostering a supportive work culture that encourages personal growth and development, offering flexible shift patterns to accommodate your lifestyle. With a commitment to safety and customer satisfaction, this role provides a unique opportunity to make a meaningful impact on our customers' journeys while enjoying the benefits of working in a vibrant community.
Contact Details:
GTR (Govia Thameslink Railway) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Station Assistant- Stevenage (3529)
✨Tip Number 1
Get to know the company! Research their values and customer service approach. When you walk into that interview, show us how your passion for helping people aligns with what they stand for.
✨Tip Number 2
Practice your communication skills! As a Station Assistant, you'll be the face of the company. We recommend role-playing common customer scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past where you’ve turned a difficult situation into a positive experience for a customer. We want to see how you can handle challenges on the spot!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the team and ready to make a difference in customer service.
We think you need these skills to ace Station Assistant- Stevenage (3529)
Some tips for your application 🫡
Show Your Passion for Customer Service:Make sure to highlight your love for helping people in your application. We want to see how you’ve gone above and beyond to deliver outstanding customer service in the past!
Be Clear and Concise:When filling out your application, keep it straightforward. We appreciate clarity, so make sure your experience and skills shine through without any fluff.
Demonstrate Your Communication Skills:Since communication is key in this role, use your application to showcase how effectively you can convey information. We’re looking for examples of how you’ve managed customer interactions successfully.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at GTR (Govia Thameslink Railway)
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping people during the interview. Share specific examples of how you've gone above and beyond for customers in previous roles, as this will demonstrate that you truly care about delivering outstanding service.
✨Know the Role Inside Out
Familiarise yourself with the responsibilities of a Station Assistant. Understand the importance of safety and customer communication, and be ready to discuss how you would handle various scenarios, such as dealing with delays or assisting customers with special needs.
✨Demonstrate Your Problem-Solving Skills
Prepare to showcase your ability to manage difficult situations effectively. Think of examples where you've had to make quick decisions under pressure, especially in customer-facing roles, and be ready to explain how you resolved those issues.
✨Be Ready for Shift Work Questions
Since this role involves working shifts, be prepared to discuss your availability and how you plan to manage your transport to the station. Highlight your flexibility and commitment to being punctual, as this is crucial for the role.
