At a Glance
- Tasks: Help customers find the right tickets and deliver outstanding service every day.
- Company: Join GTR, a leading railway company with a focus on customer satisfaction.
- Benefits: Enjoy free travel, discounts, ongoing training, and a supportive team environment.
- Other info: Flexible shifts, great career progression, and a vibrant work culture await you.
- Why this job: Be the first point of contact for customers and make their journey memorable.
- Qualifications: Strong customer service skills and a proactive attitude are essential.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Station Assistant - Luton (3213) role at GTR (Govia Thameslink Railway).
Do you have a passion for customer service? Do you enjoy helping people? As a Sales/ Station you will be passionate about delivering outstanding customer service each and every time. You will often be the first point of contact our customers will meet on their journey and it is therefore a vital role for making our customers\' day.
Due to the shift times you must live in the local area and have available independent transport to ensure that you arrive at the station for the early shift as required as there may not always be a train service available.
All stations based roles may involve standing for long periods of time and working shifts including weekends and bank holidays.
As a Sales Assistant you must be able to demonstrate a ‘can do\' attitude, strong customer focus and excellent communication skills, all with the customer at the forefront. Working on a shift basis, including weekends. On a day to day basis you will be in the Ticket Office and proactively finding the right ticket for our customers while delivering excellent customer service to new and regular customers. We have the latest computer based ticketing system which is able to provide any information our customers may need and has direct access to our intranet. You will also be responsible for assisting customers where necessary.
Responsibilities
- Proactively finding the right ticket for customers while delivering excellent customer service.
- Assisting customers where necessary.
Experience / Skills / Requirements
- A proactive approach coupled with passion and ability to support and develop your team
- Exceptional levels of customer service, each and every time – you will be a role model for others to follow
- Demonstrable experience of managing customers effectively in difficult environments.
- You must be able to demonstrate a high level of numerical ability.
- Due to the shift times, which will vary, you must live in the local area and have available independent transport.
- An effective communicator and must be able to demonstrate this both through your application and or assessments.
- Confidence to make decisions in a customer focused manner and carry out instructions effectively.
Benefits
In return, you\'ll be rewarded with an interesting and varied work schedule, in an environment where learning and progression is actively encouraged. You\'ll enjoy great company and industry benefits, as well as the support of a passionate team. Along with comprehensive and ongoing training, your benefits will include free travel on our network, privilege rate oyster card, up to 75% off travel on other TOCs (train operating companies), final salary pension and much more.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Administrative
Industries
- Travel Arrangements and Truck Transportation
Station Assistant - Luton (3213) employer: GTR (Govia Thameslink Railway)
Govia Thameslink Railway is an exceptional employer that prioritises outstanding customer service and employee development. Located in Luton, the company offers a supportive work culture with comprehensive training and a variety of benefits, including free travel on our network and a final salary pension. Employees are encouraged to grow within the organisation while enjoying a dynamic work environment that values teamwork and customer satisfaction.
Contact Details:
GTR (Govia Thameslink Railway) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Station Assistant - Luton (3213)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at GTR (Govia Thameslink Railway). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like GTR (Govia Thameslink Railway) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Station Assistant - Luton (3213)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to GTR (Govia Thameslink Railway):Your cover letter is your chance to shine! Tell us why you want to work at GTR (Govia Thameslink Railway) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at GTR (Govia Thameslink Railway)!
How to prepare for a job interview at GTR (Govia Thameslink Railway)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
