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- Tasks: Provide outstanding customer service and support to passengers at the station.
- Company: Join Govia Thameslink Railway, a leader in transport services.
- Benefits: Enjoy free travel, discounts, and comprehensive training opportunities.
- Why this job: Be the friendly face that makes customers' journeys enjoyable and safe.
- Qualifications: Positive attitude, excellent communication skills, and ability to work under pressure.
- Other info: Flexible shifts with opportunities for learning and career progression.
The predicted salary is between 24000 - 36000 £ per year.
Do you have a passion for customer service? Do you enjoy helping people? We are currently looking for talented individuals who are passionate about delivering outstanding customer service. You will often be the first point of contact our customers will meet on their journey and it is therefore a vital role for making our customers' day.
As a Station Assistant, you will be a key member of staff whose role in the station and on-train environment, including the customer's journey, is of prime importance. You will be expected to provide a higher than expected level of information, as well as a feeling of safety, security, wellbeing and protecting the revenue of Govia Thameslink Railway. You will provide a warm greeting to customers in a polite and professional manner at all times.
We are looking for people who can work clearly and accurately under pressure and tight timescales, think logically, literally and creatively. You will need to possess and demonstrate the following:
- Positive attitude
- Excellent communication skills
- High standards of honesty and integrity
- Ability to remain calm under pressure
- Flexible and willingness to adapt to change
- Be professional at all times
These roles cover 24 hour operation, so due to the shift times you must live in the local area and have available independent transport to ensure that you arrive at the station for the early shift as required as there may not always be a train service available. All stations based roles may involve standing for long periods of time and working shifts including weekends, nights and bank holidays.
In return, you'll be rewarded with an interesting and varied work schedule, in an environment where learning and progression is actively encouraged. You'll enjoy great company and industry benefits, as well as the support of a passionate team. Along with comprehensive and ongoing training, your benefits will include free travel on our network, privilege rate oyster card, up to 75% off travel on other TOCs (train operating companies), final salary pension and much more.
Station Assistant - Highbury and Islington (3380) employer: GTR (Govia Thameslink Railway)
Contact Detail:
GTR (Govia Thameslink Railway) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Station Assistant - Highbury and Islington (3380)
✨Tip Number 1
Get to know the company! Research Govia Thameslink Railway and understand their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Station Assistant, you'll need to be clear and friendly when interacting with customers. Try role-playing scenarios with friends or family to build your confidence and ensure you can handle various situations.
✨Tip Number 3
Be ready for those tricky questions! Think about how you would handle stressful situations or difficult customers. Prepare examples from your past experiences that demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about landing the job. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Station Assistant - Highbury and Islington (3380)
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your love for helping people in your application. We want to see how you can make our customers' journeys better, so share any relevant experiences that showcase your customer service skills.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, especially under pressure, so make sure your communication is easy to understand and free of jargon.
Demonstrate Your Flexibility: Since the role involves working shifts, it's important to show us that you're adaptable. Mention any past experiences where you've had to adjust to changes quickly or work outside of regular hours.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at GTR (Govia Thameslink Railway)
✨Know Your Customer Service Basics
Brush up on the key principles of outstanding customer service. Be ready to share examples of how you've gone above and beyond for customers in the past. This will show your passion for helping people and your understanding of what makes a great customer experience.
✨Demonstrate Your Calmness Under Pressure
Think of scenarios where you had to remain calm and collected while dealing with difficult situations. Prepare to discuss these experiences during the interview, as they’ll want to see how you handle stress and tight deadlines, especially in a busy station environment.
✨Show Flexibility and Adaptability
Since the role involves working shifts and adapting to changing circumstances, be prepared to talk about times when you’ve had to adjust quickly to new situations. Highlight your willingness to take on different tasks and your ability to thrive in a dynamic work environment.
✨Practice Professional Communication
As a Station Assistant, clear and polite communication is key. Practice answering common interview questions in a friendly yet professional manner. This will help you convey your positive attitude and excellent communication skills, which are essential for making customers feel welcome.
