At a Glance
- Tasks: Deliver outstanding customer service and assist passengers at the station.
- Company: Join a leading transport company dedicated to customer satisfaction.
- Benefits: Flexible part-time hours, great team environment, and valuable experience.
- Other info: Ideal for local residents with independent transport; shifts include weekends and holidays.
- Why this job: Be the friendly face that makes every journey better for our customers.
- Qualifications: Passion for customer service and ability to handle challenging situations.
The predicted salary is between 13 - 16 £ per hour.
Do you have a passion for customer service? Do you enjoy helping people? As a Station Assistant you will be passionate about delivering outstanding customer service each and every time. You will often be the first point of contact our customers will meet on their journey and it is therefore a vital role for making our customers' day!
These roles cover 24 hour operation, so due to shift times you must live in the local area and have available independent transport to ensure that you arrive at the station for the early shift as required as there may not always be a train service available. All stations based roles may involve standing for long periods of time and working shifts including weekends, nights and bank holidays. Platform based roles are safety critical due to the direct involvement with the operational railway.
You will be responsible for keeping customers informed on any changes to their route to make sure that they are receiving the best service possible. On a day to day basis you will also dispatch the trains, ensuring that all display posters are accurate and making sure all areas of the business are clean and tidy. You will also be responsible for keeping the station operational and assisting customers where necessary. The role is part time 20 hours a week.
Experience / Skills / Requirements
- A proactive approach coupled with passion and ability to support and develop your team
- Exceptional levels of customer service, each and every time – you will be a role model for others to follow
- Demonstrable experience of managing customers effectively in difficult environments
- You must be able to demonstrate a high level of numerical ability
- Due to the shift times, which will vary, you must live in the local area and have available independent transport
- An effective communicator and must be able to demonstrate this both through your application and or assessments
- Confidence to make decisions in a customer focused manner and carry out instructions effectively
Station Assistant-Harringay (3423) employer: GTR (Govia Thameslink Railway)
As a Station Assistant at our Harringay location, you will join a dynamic team dedicated to delivering exceptional customer service in a vibrant and supportive work environment. We prioritise employee growth through ongoing training and development opportunities, ensuring that you can advance your career while making a meaningful impact on our customers' journeys. With flexible shift patterns and a strong emphasis on teamwork, we offer a unique chance to thrive in a role that is both rewarding and essential to the community.
Contact Details:
GTR (Govia Thameslink Railway) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Station Assistant-Harringay (3423)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like GTR (Govia Thameslink Railway) and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at GTR (Govia Thameslink Railway) and let us see your personality shine through!
We think you need these skills to ace Station Assistant-Harringay (3423)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and GTR (Govia Thameslink Railway).
Get Familiar with Our Brand:Before applying, take some time to learn about GTR (Govia Thameslink Railway) and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at GTR (Govia Thameslink Railway)
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress GTR (Govia Thameslink Railway).
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which GTR (Govia Thameslink Railway) will surely appreciate.
