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- Tasks: Deliver outstanding customer service and assist passengers at the station.
- Company: Join a dynamic team focused on customer satisfaction.
- Benefits: Enjoy free travel, discounts, and ongoing training opportunities.
- Why this job: Be the friendly face that makes customers' journeys enjoyable.
- Qualifications: Passion for customer service and strong communication skills.
- Other info: Flexible shifts with opportunities for growth in a supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
Do you have a passion for customer service? Do you enjoy helping people? As a Station Assistant you will be passionate about delivering outstanding customer service each and every time. You will often be the first point of contact our customers will meet on their journey and it is therefore a vital role for making our customers' day!
Providing highly visible customer service at stations and responding to customer needs whilst based on the station concourse. Key activities will include providing customer information, monitoring and operating the gateline, selling tickets where required and providing excellent levels of customer service using handheld tablet equipment.
Due to the shift times you must live in the local area and have available independent transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available. All stations based roles may involve standing for long periods of time and working shifts including weekends and bank holidays.
ResponsibilitiesProviding highly visible customer service at stations and responding to customer needs whilst based on the station concourse. Key activities will include providing customer information, monitoring and operating the gateline, selling tickets where required and providing excellent levels of customer service using handheld tablet equipment.
Requirements- A proactive approach coupled with passion and ability to support and develop your team.
- Exceptional levels of customer service, each and every time – you will be a role model for others to follow.
- Demonstrable experience of managing customers effectively in difficult environments.
- You must be able to demonstrate a high level of numerical ability.
- Due to the shift times, which will vary, you must live in the local area and have available independent transport.
- An effective communicator and must be able to demonstrate this both through your application and or assessments.
- Confidence to make decisions in a customer focused manner and carry out instructions effectively.
In return, you'll be rewarded with an interesting and varied work schedule, in an environment where learning and progression is actively encouraged. You'll enjoy great company and industry benefits, as well as the support of a passionate team. Along with comprehensive and ongoing training, your benefits will include free travel on our network, privilege rate oyster card, up to 75% off travel on other TOCs (train operating companies), final salary pension and much more.
Station Assistant - Gordon Hill (3378) employer: GTR (Govia Thameslink Railway)
Contact Detail:
GTR (Govia Thameslink Railway) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Station Assistant - Gordon Hill (3378)
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations at the station. Role-playing with a friend can help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. They can provide insider tips and might even refer you, which can give you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about the role and ready to take the next step in your career with us.
We think you need these skills to ace Station Assistant - Gordon Hill (3378)
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your love for helping people in your application. We want to see how you’ve gone above and beyond in previous roles to deliver outstanding customer service.
Be Clear and Concise: When filling out your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point!
Demonstrate Your Problem-Solving Skills: Think of examples where you've effectively managed difficult situations with customers. We’re looking for candidates who can show they can think on their feet and make decisions that benefit the customer.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at GTR (Govia Thameslink Railway)
✨Know Your Customer Service Basics
Brush up on the key principles of outstanding customer service. Be ready to share examples of how you've gone above and beyond for customers in the past. This role is all about making someone's day, so think of specific instances where you’ve made a positive impact.
✨Familiarise Yourself with the Station
Do a bit of homework on Gordon Hill station and its services. Knowing the layout, ticketing options, and common customer queries will show your enthusiasm and preparedness. It’ll also help you answer questions more confidently during the interview.
✨Demonstrate Your Communication Skills
As an effective communicator, you need to showcase your ability to interact with diverse customers. Practice explaining complex information simply and clearly. You might even want to role-play some scenarios with a friend to get comfortable.
✨Show Your Proactive Side
Think of times when you took initiative in previous roles. Whether it was resolving a customer issue or improving a process, be ready to discuss these experiences. This will highlight your proactive approach and readiness to support your team and customers alike.
