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- Tasks: Deliver outstanding customer service and support passengers on their journey.
- Company: Join a dynamic team at Finsbury Park station, where every day is different.
- Benefits: Enjoy free travel, discounts, and a supportive work environment with ongoing training.
- Why this job: Be the friendly face that makes customers' journeys memorable and enjoyable.
- Qualifications: Passion for customer service and ability to communicate effectively.
- Other info: Flexible shifts with opportunities for learning and career progression.
The predicted salary is between 24000 - 36000 £ per year.
Are you passionate about delivering outstanding customer service? Do you enjoy helping people? This is your opportunity, as you will often be the first and last person our customers will meet on their journey and it is therefore a vital role for making our customers' day!
Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations. As a Station Assistant you are responsible for:
- Providing the highest possible standard of advice, information and service to our customers
- Delivering a safe, attractive retail station environment
- Participating in the safe running of trains and a safe station environment by complying with procedures
- Promoting all relevant marketing literature and useful information
These roles cover 24 hour operation, so due to the shift times you must live in the local area and have available transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available. All roles may involve standing for long periods of time, working weekends and bank holidays. Platform based roles are safety critical due to the direct involvement with the operational railway.
Experience / Skills
- A proactive customer approach coupled with passion and ability to support the team.
- Exceptional levels of customer service, each and every time – you will be a role model for others to follow.
- Demonstrable experience of managing customers effectively in difficult environments.
- An effective communicator and must be able to demonstrate this both through your application and or assessments.
- Live in the local area to be able to get to and work and home.
- Able to make decisions in a customer focused manner and carry out instructions effectively.
In return, you will be rewarded with an interesting and varied work schedule, in an environment where learning and progression is actively encouraged. You will enjoy great company and industry benefits, as well as the support of a passionate team. Along with comprehensive and ongoing training, your benefits will include free travel on our network, privilege rate oyster card, up to 75% off travel on other TOCs (train operating companies), final salary pension and much more.
Station Assistant - Finsbury Park (3265) employer: GTR (Govia Thameslink Railway)
Contact Detail:
GTR (Govia Thameslink Railway) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Station Assistant - Finsbury Park (3265)
✨Tip Number 1
Get to know the company! Research their values and customer service approach. When you walk into that interview, show them you understand what they stand for and how you can contribute to their mission.
✨Tip Number 2
Practice your customer service scenarios. Think about how you'd handle tricky situations with customers. Role-playing with a friend can help you feel more confident and ready to impress during the interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart appearance shows you take the role seriously and are ready to represent the company well.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Station Assistant - Finsbury Park (3265)
Some tips for your application 🫡
Show Your Customer Service Passion: Make sure to highlight your love for helping people in your application. We want to see how you’ve gone above and beyond to provide exceptional service in the past, so share those stories!
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences that relate to the role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your responses to match the job description. We’re looking for candidates who understand what it means to be a Station Assistant and can demonstrate that in their application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at GTR (Govia Thameslink Railway)
✨Know Your Customer Service Basics
Make sure you brush up on the fundamentals of outstanding customer service. Think about examples from your past experiences where you went above and beyond for a customer. This will show that you understand the importance of being the first and last point of contact for customers.
✨Demonstrate Your Communication Skills
As an effective communicator, you need to showcase this during the interview. Practice clear and concise answers to common questions, and don’t forget to ask insightful questions about the role. This will highlight your ability to engage with customers and team members alike.
✨Show Your Proactive Approach
Prepare to discuss situations where you anticipated customer needs or solved problems before they escalated. This proactive mindset is key for a Station Assistant, so think of specific examples that demonstrate your ability to manage customers effectively in challenging environments.
✨Familiarise Yourself with the Role
Take some time to understand the responsibilities of a Station Assistant, especially regarding safety procedures and the retail environment. Being knowledgeable about the role will not only help you answer questions confidently but also show your genuine interest in the position.
