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For Companies At a Glance
- Tasks: Deliver outstanding customer service and assist customers in the Ticket Office.
- Company: Join GTR, a leading railway company with a focus on customer experience.
- Benefits: Enjoy free travel, discounts, and a supportive team environment.
- Why this job: Be the first point of contact for customers and make their journey memorable.
- Qualifications: Strong customer service skills and a proactive attitude required.
- Other info: Flexible shifts with opportunities for learning and career progression.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Station Assistant – Elephant and Castle (3216) role at GTR (Govia Thameslink Railway).
Join to apply for the Station Assistant – Elephant and Castle (3216) role at GTR (Govia Thameslink Railway).
Do you have a passion for customer service? Do you enjoy helping people? As a Station Assistant you will be passionate about delivering outstanding customer service each and every time. You will often be the first point of contact our customers will meet on their journey and it is therefore a vital role for making our customers\\\’ day.
Due to the shift times you must live in the local area and have available independent transport to ensure that you arrive at the station for the early shift as required as there may not always be a train service available. All stations based roles may involve standing for long periods of time and working shifts including weekends and bank holidays.
As a Sales Assistant you must be able to demonstrate a ‘can do\\\’ attitude, strong customer focus and excellent communication skills, all with the customer at the forefront. Working on a shift basis, including weekends. On a day to day basis you will be in the Ticket Office and proactively finding the right ticket for our customers while delivering excellent customer service to new and regular customers. We have the latest computer based ticketing system which is able to provide any information our customers may need and has direct access to our intranet. You will also be responsible for assisting customers where necessary.
Responsibilities
- Work in the Ticket Office to proactively find the right ticket for customers while delivering excellent customer service.
- Use the computer-based ticketing system and intranet to provide information to customers.
- Assist customers where necessary and ensure a high level of customer service.
- Be the first point of contact for customers on their journey and contribute to a positive station experience.
Qualifications / Skills
- A proactive approach coupled with passion and ability to support and develop your team.
- Exceptional levels of customer service; you will be a role model for others to follow.
- Demonstrable experience of managing customers effectively in difficult environments.
- You must be able to demonstrate a high level of numerical ability.
- Live in the local area with available independent transport due to shift times.
- Effective communication skills in application and/or assessments.
- Confidence to make decisions in a customer-focused manner and carry out instructions effectively.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Administrative
Industries
- Travel Arrangements and Truck Transportation
Benefits
In return, you\\\’ll be rewarded with an interesting and varied work schedule, in an environment where learning and progression is actively encouraged. You\\\’ll enjoy great company and industry benefits, as well as the support of a passionate team. Benefits include free travel on our network, privilege rate oyster card, up to 75% off travel on other TOCs, final salary pension and much more.
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Station Assistant - Elephant and Castle (3216) employer: GTR (Govia Thameslink Railway)
Contact Detail:
GTR (Govia Thameslink Railway) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Station Assistant - Elephant and Castle (3216)
✨Tip Number 1
Get to know the company! Research GTR and their values, especially around customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult customers or provide quick solutions. Role-playing with a friend can help you feel more confident when it comes to real-life situations.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the role and the company culture, plus it shows your enthusiasm for the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Station Assistant - Elephant and Castle (3216)
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your love for helping people in your application. We want to see that you genuinely care about delivering outstanding customer service, as this is key for the Station Assistant role.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and get straight to the point. We appreciate applications that are easy to read and understand, so avoid fluff!
Demonstrate Your Problem-Solving Skills: Share examples of how you've effectively managed customers in tricky situations. We’re looking for a ‘can do’ attitude, so show us how you’ve tackled challenges head-on in the past.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at GTR (Govia Thameslink Railway)
✨Know Your Customer Service Basics
Since the role is all about delivering outstanding customer service, brush up on your customer service principles. Think of examples from your past experiences where you went above and beyond for a customer. This will show your passion and commitment to helping people.
✨Familiarise Yourself with the Ticketing System
Even if you haven't used their specific system before, understanding how ticketing systems generally work can give you an edge. Research common ticketing queries and think about how you would assist customers in finding the right tickets.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. During the interview, practice clear and concise responses. You might even want to role-play potential customer interactions to showcase your ability to handle various situations confidently.
✨Show Your Local Knowledge
Since you need to live in the local area, be prepared to discuss your familiarity with Elephant and Castle and its transport links. This shows your commitment to the role and helps demonstrate that you understand the community you'll be serving.