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- Tasks: Deliver exceptional customer service and maintain a safe environment for passengers.
- Company: Dynamic transport service provider in Greater London.
- Benefits: Enjoy free travel, comprehensive training, and learning opportunities.
- Why this job: Be a Customer Champion and make a difference in people's journeys.
- Qualifications: Passion for customer service and ability to work in shifts.
- Other info: Local candidates preferred for easy station access.
The predicted salary is between 24000 - 36000 £ per year.
A transport service provider in Greater London is seeking a passionate Station Assistant to deliver exceptional customer service. You will be responsible for providing advice, maintaining a safe environment, and ensuring customer satisfaction. This role involves working in shifts and requires living locally for easy access to the station. The position offers learning opportunities, benefits such as free travel, and comprehensive training.
Station Assistant: Customer Champion, Free Travel employer: GTR (Govia Thameslink Railway)
Contact Detail:
GTR (Govia Thameslink Railway) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Station Assistant: Customer Champion, Free Travel
✨Tip Number 1
Get to know the company! Research their values and what they stand for. This way, when you chat with them, you can show how your passion for customer service aligns perfectly with their mission.
✨Tip Number 2
Practice your communication skills. As a Station Assistant, you'll be the face of the company, so being able to engage with customers confidently is key. Try role-playing scenarios with friends or family to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider info about the role and might even lead to a referral, which can boost your chances!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Station Assistant: Customer Champion, Free Travel
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about helping others and creating a positive experience for our passengers.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experiences that align with the Station Assistant role. We love seeing how your skills can contribute to our mission of exceptional service!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the role. Remember, less is often more!
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you're keen to join us!
How to prepare for a job interview at GTR (Govia Thameslink Railway)
✨Know the Company
Before your interview, do a bit of research on the transport service provider. Understand their values, mission, and what makes them stand out in Greater London. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Station Assistant, exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you can demonstrate your ability to handle difficult situations with grace and professionalism.
✨Be Ready for Shift Work Questions
Since this role involves working in shifts, be prepared to discuss your availability and flexibility. Highlight any previous experience with shift work and how you manage your time effectively. This shows that you’re ready to adapt to the demands of the job.
✨Express Your Passion for the Role
Let your enthusiasm shine through during the interview. Talk about why you want to be a Station Assistant and how you can contribute to creating a safe and welcoming environment for customers. A genuine passion for the role can set you apart from other candidates.
