Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver outstanding customer service and assist customers with their journey at the station.
- Company: Join GTR, a leading railway company focused on customer experience.
- Benefits: Free travel, discounts, pension, ongoing training, and a supportive team.
- Why this job: Be the first point of contact for customers and make their day better.
- Qualifications: Passion for customer service and ability to communicate effectively.
- Other info: Flexible shifts including weekends, with opportunities for learning and progression.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Join to apply for the Station Assistant-Blackfriars (3217) role at GTR (Govia Thameslink Railway).
As a Station Assistant, you will be passionate about delivering outstanding customer service every time. You will often be the first point of contact our customers meet on their journey and it is therefore a vital role for making our customers\’ day.
Due to shift times, you must live in the local area and have available independent transport to ensure that you arrive at the station for the early shift as required, as there may not always be a train service available. All stations-based roles may involve standing for long periods and working shifts including weekends and bank holidays.
Working on a shift basis, including weekends, you will be in the Ticket Office and proactively finding the right ticket for our customers while delivering excellent customer service to new and regular customers. We have the latest computer-based ticketing system with access to our intranet to provide information our customers may need.
You will also be responsible for assisting customers where necessary.
Responsibilities
- Proactively deliver outstanding customer service and act as a role model for others.
- Be the first point of contact for customers and assist with their journey at the station.
- Proactively find the right ticket for customers using the ticketing system and intranet.
- Assist customers where necessary and support a safe, welcoming station environment.
- Work on a shift basis, including weekends and bank holidays.
Qualifications / Requirements
- Proactive approach with passion and ability to support and develop your team.
- Exceptional levels of customer service, consistently delivering quality experiences.
- Experience managing customers effectively in difficult environments.
- High level of numerical ability.
- Must live in the local area and have available independent transport due to shift times.
- Effective communicator demonstrated through application and assessments.
- Confidence to make customer-focused decisions and carry out instructions effectively.
Benefits
In return, you’ll be rewarded with an interesting and varied work schedule in an environment where learning and progression is actively encouraged. Benefits include free travel on our network, privilege rate Oyster card, up to 75% off travel on other TOCs, final salary pension, and other industry benefits, along with comprehensive and ongoing training and a supportive team.
#J-18808-Ljbffr
Station Assistant-Blackfriars (3217) employer: GTR (Govia Thameslink Railway)
Contact Detail:
GTR (Govia Thameslink Railway) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Station Assistant-Blackfriars (3217)
✨Tip Number 1
Get to know the company! Research GTR and understand their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Station Assistant and how you'd handle them. Role-playing with a friend can help you feel more confident when it comes to real-life situations.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the role and the application process, plus it shows your enthusiasm for the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Station Assistant-Blackfriars (3217)
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your enthusiasm for delivering outstanding customer service in your application. We want to see how you can make our customers' journeys memorable right from the start!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Station Assistant role. Mention specific experiences that demonstrate your ability to handle customer interactions effectively.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to review your application and get you on board with our fantastic team!
How to prepare for a job interview at GTR (Govia Thameslink Railway)
✨Know Your Customer Service Basics
As a Station Assistant, you'll be the face of the company. Brush up on your customer service skills and think about examples where you've gone above and beyond for customers. Be ready to share these stories during the interview!
✨Familiarise Yourself with the Ticketing System
Since you'll be using a computer-based ticketing system, it’s a good idea to get familiar with how such systems work. Research common ticketing processes and be prepared to discuss how you would assist customers in finding the right tickets.
✨Show Your Local Knowledge
Living in the local area is crucial for this role. Be prepared to talk about your knowledge of the station and surrounding areas. This shows your commitment and helps demonstrate that you can provide valuable information to customers.
✨Demonstrate Your Flexibility
This job involves working shifts, including weekends and bank holidays. Be honest about your availability and express your willingness to adapt to the shift patterns. Highlight any previous experience you have with flexible working hours.