At a Glance
- Tasks: Deliver outstanding customer service and assist customers with their journey at the station.
- Company: Join GTR, a leading railway company focused on customer experience.
- Benefits: Free travel, discounts, pension, ongoing training, and a supportive team.
- Other info: Flexible shifts including weekends, with opportunities for learning and progression.
- Why this job: Be the first point of contact for customers and make their day better.
- Qualifications: Passion for customer service and ability to communicate effectively.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Join to apply for the Station Assistant-Blackfriars (3217) role at GTR (Govia Thameslink Railway).
As a Station Assistant, you will be passionate about delivering outstanding customer service every time. You will often be the first point of contact our customers meet on their journey and it is therefore a vital role for making our customers\' day.
Due to shift times, you must live in the local area and have available independent transport to ensure that you arrive at the station for the early shift as required, as there may not always be a train service available. All stations-based roles may involve standing for long periods and working shifts including weekends and bank holidays.
Working on a shift basis, including weekends, you will be in the Ticket Office and proactively finding the right ticket for our customers while delivering excellent customer service to new and regular customers. We have the latest computer-based ticketing system with access to our intranet to provide information our customers may need.
You will also be responsible for assisting customers where necessary.
Responsibilities
- Proactively deliver outstanding customer service and act as a role model for others.
- Be the first point of contact for customers and assist with their journey at the station.
- Proactively find the right ticket for customers using the ticketing system and intranet.
- Assist customers where necessary and support a safe, welcoming station environment.
- Work on a shift basis, including weekends and bank holidays.
Qualifications / Requirements
- Proactive approach with passion and ability to support and develop your team.
- Exceptional levels of customer service, consistently delivering quality experiences.
- Experience managing customers effectively in difficult environments.
- High level of numerical ability.
- Must live in the local area and have available independent transport due to shift times.
- Effective communicator demonstrated through application and assessments.
- Confidence to make customer-focused decisions and carry out instructions effectively.
Benefits
In return, you’ll be rewarded with an interesting and varied work schedule in an environment where learning and progression is actively encouraged. Benefits include free travel on our network, privilege rate Oyster card, up to 75% off travel on other TOCs, final salary pension, and other industry benefits, along with comprehensive and ongoing training and a supportive team.
Station Assistant-Blackfriars (3217) in City of London employer: GTR (Govia Thameslink Railway)
Govia Thameslink Railway is an exceptional employer that prioritises outstanding customer service and employee development. As a Station Assistant at Blackfriars, you will enjoy a supportive work culture with comprehensive training, free travel on our network, and significant discounts on other transport services, all while being part of a team that values your contributions and encourages growth in your career.
Contact Details:
GTR (Govia Thameslink Railway) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Station Assistant-Blackfriars (3217) in City of London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at GTR (Govia Thameslink Railway). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like GTR (Govia Thameslink Railway) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Station Assistant-Blackfriars (3217) in City of London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to GTR (Govia Thameslink Railway):Your cover letter is your chance to shine! Tell us why you want to work at GTR (Govia Thameslink Railway) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at GTR (Govia Thameslink Railway)!
How to prepare for a job interview at GTR (Govia Thameslink Railway)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
