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- Tasks: Deliver outstanding customer service and assist passengers at the station.
- Company: Join a dynamic team in a vital role for customer journeys.
- Benefits: Flexible shifts, competitive pay, and opportunities for growth.
- Other info: Must live locally and have independent transport for varied shifts.
- Why this job: Be the friendly face that makes customers' travel experiences memorable.
- Qualifications: Passion for customer service and strong communication skills.
The predicted salary is between 24000 - 28000 £ per year.
Do you have a passion for customer service? Do you enjoy helping people? As a Station Assistant you will be passionate about delivering outstanding customer service each and every time. You will often be the first point of contact our customers will meet on their journey and it is therefore a vital role for making our customers' day!
These roles cover 24 hour operation, so due to the shift times you must live in the local area and have available independent transport to ensure that you arrive at the station for the early shift as required as there may not always be a train service available. All stations based roles may involve standing for long periods of time and working shifts including weekends, nights and bank holidays. Platform based roles are safety critical due to the direct involvement with the operational railway.
You will be responsible for keeping customers informed on any changes to their route to make sure that they are receiving the best service possible. On a day to day basis you will also dispatch the trains, ensuring that all display posters are accurate and making sure all areas of the business are clean and tidy. You will also be responsible for keeping the station operational and assisting customers where necessary.
Experience / Skills / Requirements
- A proactive approach coupled with passion and ability to support and develop your team
- Exceptional levels of customer service, each and every time – you will be a role model for others to follow
- Demonstrable experience of managing customers effectively in difficult environments
- You must be able to demonstrate a high level of numerical ability
- Due to the shift times, which will vary, you must live in the local area and have available independent transport
- An effective communicator and must be able to demonstrate this both through your application and or assessments
- Confidence to make decisions in a customer focused manner and carry out instructions effectively
Station Assistant - St Albans (3515) employer: GTR (Govia Thameslink Railway)
Contact Detail:
GTR (Govia Thameslink Railway) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Station Assistant - St Albans (3515)
✨Tip Number 1
Get to know the station! Familiarise yourself with the layout, services, and any potential issues that could arise. This way, when you’re chatting with customers, you’ll sound like a pro and be able to help them out straight away.
✨Tip Number 2
Practice your customer service skills! Role-play different scenarios with friends or family. Think about how you’d handle tricky situations or complaints, so you’re ready to shine when it counts.
✨Tip Number 3
Network with current Station Assistants or staff at the station. They can give you insider tips on what the job really involves and what the hiring managers are looking for. Plus, it shows your enthusiasm!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Station Assistant - St Albans (3515)
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your love for helping people in your application. We want to see how you’ve gone above and beyond in previous roles to deliver outstanding customer service.
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so make sure your experience and skills shine through without any fluff.
Demonstrate Your Problem-Solving Skills: Think of examples where you've managed customers effectively, especially in tricky situations. We’re looking for those moments that show your proactive approach and decision-making skills.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at GTR (Govia Thameslink Railway)
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills before the interview. Think of examples where you've gone above and beyond for a customer, especially in tricky situations. This role is all about making someone's day, so be ready to share how you've done that in the past!
✨Understand the Role Inside Out
Familiarise yourself with the specific duties of a Station Assistant. Know what it means to dispatch trains, keep the station tidy, and assist customers. Being able to talk confidently about these responsibilities will show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
As an effective communicator, you'll need to demonstrate this during the interview. Practice explaining complex ideas simply and clearly. You might even want to role-play some customer interactions to showcase your ability to handle various scenarios.
✨Be Ready for Shift Work Questions
Since this role involves working shifts, be prepared to discuss your availability and how you plan to manage transport. Highlight your local knowledge and any previous experience with shift work to reassure them that you can handle the demands of the job.