At a Glance
- Tasks: Assist customers with ticket purchases and provide excellent service at the station.
- Company: Join GTR, a leading railway company dedicated to outstanding customer experiences.
- Benefits: Enjoy 32 days annual leave, free travel, and discounts for your family.
- Other info: Part-time role with flexible hours; initial training is full-time.
- Why this job: Be the face of customer service, making journeys memorable while gaining valuable experience.
- Qualifications: Must have a proactive attitude, strong communication skills, and live locally.
PART TIME, 20 hours per week. Initial Training Period will be Full Time (35 hours p/w) until complete. Roster: All timings are approx and may vary. Monday - Saturday covering 4 hours between 16:00 - 21:00. Rolling rest day during the week.
Are you passionate about delivering outstanding customer service? Do you enjoy helping people? This is your opportunity, as you will often be the first and last person our customers will meet on their journey and it is therefore a vital role for making our customers' day!
As a Salespoint Assistant you can do just that, you are also responsible for:
- Providing the highest possible standard of advice, information and service to our customers
- Finding the right tickets for our customers
- Advising on, promoting and selling to customers the full range of products, services & promotions to their benefit
- Maintaining a safe, attractive retail station environment
- Participating in the safe running of trains and a safe station environment by complying with procedures
Due to the shift times you must live in the local area and have available independent transport to ensure that you arrive at the station for the early shift as required as there may not always be a train service available. All stations based roles may involve standing for long periods of time and working shifts including weekends and bank holidays. You will also be responsible for keeping the station operational and assisting customers where necessary.
Experience / Skills / Requirements
- A proactive customer approach coupled with passion and ability to support the team.
- Exceptional levels of customer service, each and every time – you will be a role model for others to follow.
- Demonstrable experience of managing customers effectively in difficult environments.
- You must be able to demonstrate a high level of numerical ability.
- An effective communicator and must be able to demonstrate this both through your application and or assessments.
- Live in the local area to be able to get to and work and home, preferably driving.
- Able to make decisions in a customer focused manner and carry out instructions effectively.
What You’ll Get
Living locally, you’ll have a short commute. You will also get a good salary, once trained, in addition to our excellent benefits package which includes 32 days annual leave per year and a final salary pension scheme. In addition to this, you’ll get free travel across our networks and 75% discount off other train service providers and leisure travel for your spouse/partner and dependents.
Salespoint Assistant, PART TIME (CRW) (3020) in Crawley employer: GTR (Govia Thameslink Railway)
Govia Thameslink Railway (GTR) is an exceptional employer that prioritises outstanding customer service and employee satisfaction. As a Salespoint Assistant in Crawley, you will enjoy a supportive work culture, competitive salary, and an excellent benefits package, including 32 days of annual leave and free travel across our networks. With opportunities for growth and development, GTR is committed to fostering a rewarding environment for all employees.
Contact Details:
GTR (Govia Thameslink Railway) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Salespoint Assistant, PART TIME (CRW) (3020) in Crawley
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like GTR (Govia Thameslink Railway) and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at GTR (Govia Thameslink Railway) and let us see your personality shine through!
We think you need these skills to ace Salespoint Assistant, PART TIME (CRW) (3020) in Crawley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and GTR (Govia Thameslink Railway).
Get Familiar with Our Brand:Before applying, take some time to learn about GTR (Govia Thameslink Railway) and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at GTR (Govia Thameslink Railway)
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress GTR (Govia Thameslink Railway).
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which GTR (Govia Thameslink Railway) will surely appreciate.
