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For Companies At a Glance
- Tasks: Assist customers with ticket purchases and provide top-notch service at the station.
- Company: Join a leading transport company dedicated to customer satisfaction and safety.
- Benefits: Enjoy 32 days annual leave, free travel, and discounts for your family.
- Why this job: Be the face of our service, making a difference in customers' journeys every day.
- Qualifications: Must have strong customer service skills and live locally for easy commuting.
- Other info: Shifts include weekends; must be able to stand for long periods.
The predicted salary is between 24000 - 36000 £ per year.
Key Info
Role: Salespoint Assistant
Location: Epsom
Contract: Full Time, averaging 35 hours per week + Rostered Sundays
Roster: – EPS: Earlies & Lates covering between 06:00 and 22:00 approx
Are you passionate about delivering outstanding customer service?
Do you enjoy helping people?
This is your opportunity, as you will often be the first and last person our customers will meet on their journey and it is therefore a vital role for making our customers\’ day!
As a Salespoint Assistant you can do just that, you are also responsible for:
- Providing the highest possible standard of advice, information and service to our customers
- Finding the right tickets for our customers
- Advise on, promote and sell to customers the full range of products, services & promotions to their benefit
- Maintaining a safe, attractive retail station environment
- Participating in the safe running of trains and a safe station environment by complying with procedures
Due to the shift times you must live in the local area and have available independent transport to ensure that you arrive at the station for the early shift as required as there may not always be a train service available.
All stations based roles may involve standing for long periods of time and working shifts including weekends and bank holidays.
You will also be responsible for keeping the station operational and assisting customers where necessary.
Experience / Skills / Requirements
- A proactive customer approach coupled with passion and ability to support the team.
- Exceptional levels of customer service, each and every time – you will be a role model for others to follow.
- Demonstrable experience of managing customers effectively in difficult environments.
- You must be able to demonstrate a high level of numerical ability.
- An effective communicator and must be able to demonstrate this both through your application and or assessments.
- Live in the local area to be able to get to and work and home, preferably driving.
- Able to make decisions in a customer focused manner and carry out instructions effectively.
What You\’ll Get
Living locally, you\’ll have a short commute. You will also get a good salary, once trained, in addition to our excellent benefits package which includes 32 days annual leave per year and a final salary pension scheme. In addition to this, you\’ll get free travel across our networks and 75% discount off other train service providers and leisure travel for your spouse/partner and dependent.
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Salespoint Assistant (EPS) (3053) employer: GTR (Govia Thameslink Railway)
Contact Detail:
GTR (Govia Thameslink Railway) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salespoint Assistant (EPS) (3053)
✨Tip Number 1
Familiarise yourself with the local area and transport options. Since the role requires you to live nearby and have independent transport, knowing the best routes and timings will help you demonstrate your commitment and readiness for the job.
✨Tip Number 2
Brush up on your customer service skills. Think of examples from your past experiences where you provided exceptional service, especially in challenging situations. This will help you stand out during any interviews or assessments.
✨Tip Number 3
Practice your numerical skills. Since the role requires a high level of numerical ability, consider doing some quick maths exercises or working with ticket pricing scenarios to ensure you're confident when discussing ticket options with customers.
✨Tip Number 4
Prepare to showcase your communication skills. Think about how you can effectively convey information to customers and handle their queries. Role-playing common customer interactions with a friend can help you refine your approach.
We think you need these skills to ace Salespoint Assistant (EPS) (3053)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any roles where you've had to manage difficult situations. Use specific examples that demonstrate your ability to provide outstanding service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping people and delivering excellent customer service. Mention why you are interested in the Salespoint Assistant role and how your skills align with the job requirements.
Showcase Your Communication Skills: Since effective communication is key for this role, ensure your application reflects your ability to communicate clearly and effectively. Use concise language and structure your application well to make it easy to read.
Highlight Local Knowledge: Mention your familiarity with the local area and your transport arrangements. This shows that you understand the importance of being punctual for early shifts and can meet the job's logistical requirements.
How to prepare for a job interview at GTR (Govia Thameslink Railway)
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering outstanding customer service. Share specific examples from your past experiences where you went above and beyond to help customers, as this role is all about making their day better.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss situations where you've effectively managed difficult customer interactions. Highlight your ability to stay calm under pressure and how you found solutions that satisfied both the customer and the company.
✨Know the Products and Services
Familiarise yourself with the range of products and services offered by the company. Being able to discuss these confidently during the interview will show that you're proactive and ready to promote them to customers.
✨Highlight Your Local Knowledge
Since the role requires living in the local area, mention your familiarity with the community and transport options. This can reassure the interviewer that you understand the importance of being punctual and reliable for early shifts.
