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For Companies At a Glance
- Tasks: Assist customers with ticketing and provide excellent service at the station.
- Company: Join GTR, a leading railway company dedicated to customer satisfaction.
- Benefits: Enjoy 32 days annual leave, free travel, and discounts for family.
- Why this job: Be the friendly face that makes customers' journeys memorable and impactful.
- Qualifications: Must have strong customer service skills and live locally for early shifts.
- Other info: Full-time role with fixed early shifts, perfect for those who love helping others.
The predicted salary is between 22000 - 38500 £ per year.
Join to apply for the Salespoint Assistant (EMS) (3083) role at GTR (Govia Thameslink Railway)
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Join to apply for the Salespoint Assistant (EMS) (3083) role at GTR (Govia Thameslink Railway)
1 x Emsworth
Contract:
35 hours per week + rostered Sundays
Roster:
covering between 06:15 and 14:00 approx (Alternate Sundays 08:00 – 16:00)
Do you enjoy helping people?
This is your opportunity, as you will often be the first and last person our customers will meet on their journey and it is therefore a vital role for making our customers\’ day!
Key Info
Role: Salespoint Assistant
Location: 1 x Emsworth
Contract: Full Time, averaging 35 hours per week + rostered Sundays
Roster: Fixed roster, Early turn / days only – covering between 06:15 and 14:00 approx (Alternate Sundays 08:00 – 16:00)
Are you passionate about delivering outstanding customer service?
Do you enjoy helping people?
This is your opportunity, as you will often be the first and last person our customers will meet on their journey and it is therefore a vital role for making our customers\’ day!
As a Salespoint Assistant you can do just that, you are also responsible for:
- Providing the highest possible standard of advice, information and service to our customers
- Finding the right tickets for our customers
- Advise on, promote and sell to customers the full range of products, services & promotions to their benefit
- Maintaining a safe, attractive retail station environment
- Participating in the safe running of trains and a safe station environment by complying with procedures
Due to the shift times you must live in the local area and have available independent transport to ensure that you arrive at the station for the early shift as required as there may not always be a train service available.
All stations based roles may involve standing for long periods of time and working shifts including weekends and bank holidays.
You will also be responsible for keeping the station operational and assisting customers where necessary.
Experience / Skills / Requirements
- A proactive customer approach coupled with passion and ability to support the team.
- Exceptional levels of customer service, each and every time – you will be a role model for others to follow.
- Demonstrable experience of managing customers effectively in difficult environments.
- You must be able to demonstrate a high level of numerical ability.
- An effective communicator and must be able to demonstrate this both through your application and or assessments.
- Live in the local area to be able to get to and work and home, preferably driving.
- Able to make decisions in a customer focused manner and carry out instructions effectively.
What You\’ll Get
Living locally, you\’ll have a short commute. You will also get a good salary, once trained, in addition to our excellent benefits package which includes 32 days annual leave per year and a final salary pension scheme. In addition to this, you\’ll get free travel across our networks and 75% discount off other train service providers and leisure travel for your spouse/partner and dependents.
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Salespoint Assistant (EMS) (3083) employer: GTR (Govia Thameslink Railway)
Contact Detail:
GTR (Govia Thameslink Railway) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salespoint Assistant (EMS) (3083)
✨Tip Number 1
Familiarise yourself with the local area and the specific station where you'll be working. Understanding the layout, ticketing options, and common customer queries can give you an edge during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled difficult situations in the past. This role is all about making customers' journeys pleasant, so demonstrating your experience in this area is crucial.
✨Tip Number 3
Be ready to discuss your availability and commitment to the fixed roster, especially the early shifts and Sundays. Highlighting your flexibility and reliability will make you a more attractive candidate.
✨Tip Number 4
Research GTR and their values, particularly around customer service and safety. Being able to articulate how your personal values align with theirs can set you apart from other candidates.
We think you need these skills to ace Salespoint Assistant (EMS) (3083)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Salespoint Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Since this role focuses heavily on customer interaction, provide specific examples in your application that demonstrate your exceptional customer service skills. Mention any relevant experiences where you successfully managed customer needs or resolved issues.
Highlight Local Knowledge: Mention your familiarity with the local area and your ability to commute to Emsworth. This is important as the role requires you to be punctual for early shifts, so emphasise your independent transport options.
Craft a Strong Cover Letter: Write a compelling cover letter that not only expresses your enthusiasm for the role but also outlines why you are a great fit for GTR. Use this opportunity to convey your passion for helping people and your commitment to providing outstanding service.
How to prepare for a job interview at GTR (Govia Thameslink Railway)
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers during the interview. Share specific examples of how you've gone above and beyond to assist customers in previous roles, as this will demonstrate your commitment to outstanding service.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss situations where you've effectively managed difficult customer interactions. Highlight your ability to stay calm under pressure and find solutions that benefit both the customer and the company.
✨Know the Company and Its Services
Research GTR and its services before the interview. Familiarise yourself with their ticketing options, promotions, and customer service philosophy so you can speak knowledgeably about how you can contribute to their goals.
✨Be Ready for Shift Work Questions
Since the role involves early shifts and weekends, be prepared to discuss your availability and how you plan to manage your commute. Emphasising your local residency and transport arrangements will show you're a reliable candidate.
