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- Tasks: Deliver outstanding customer service and assist customers at the station and ticket office.
- Company: Join a dynamic team at a leading transport service.
- Benefits: Flexible shifts, competitive pay, and opportunities for growth.
- Other info: Must live locally and have independent transport for early shifts.
- Why this job: Be the first point of contact for customers and make their journey memorable.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24000 - 28000 £ per year.
As a Sales/Station Assistant GPR you will be passionate about delivering outstanding customer service each and every time. You will often be the first point of contact our customers will meet on their journey and it is therefore a vital role for making our customers' day. It is a multi-functional role, you will both be working on the Platform and on the Ticket Office.
Due to the shift times you must live in the local area and have available independent transport to ensure that you arrive at the station for the early shift as required as there may not always be a train service available. All station based roles may involve standing for long periods of time and working shifts including weekends and bank holidays.
As a Sales/Station Assistant GPR you must be able to demonstrate a ‘can do' attitude, strong customer focus and excellent communication skills, all with the customer at the forefront. Working on a shift basis, including weekends, this role is multi-functional and delivers customer service activity across the station including ticket office and platform activities.
On a day to day basis you will be in the Ticket Office or on the station dispatching the trains and proactively finding the right ticket for our customers while delivering excellent customer service to new and regular customers. We have the latest computer based ticketing system which is able to provide any information our customers may need and has direct access to our intranet. You will also be responsible for keeping the station operational and assisting customers where necessary.
Experience / Skills / Requirements
- A proactive approach coupled with passion and ability to support and develop your team.
- Exceptional levels of customer service, each and every time – you will be a role model for others to follow.
- Demonstrable experience of managing customers effectively in difficult environments.
- You must be able to demonstrate a high level of numerical ability.
- Due to the shift times, which will vary, you must live in the local area and have available independent transport.
- An effective communicator and must be able to demonstrate this both through your application and or assessments.
- Confidence to make decisions in a customer focused manner and carry out instructions effectively.
Please note that as this role is a 'General Purpose Relief' you will be obliged to work at other stations in the area in addition to Bedford as and when required.
Sales/Station Assistant - Finsbury Park (3514) employer: GTR (Govia Thameslink Railway)
Contact Detail:
GTR (Govia Thameslink Railway) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales/Station Assistant - Finsbury Park (3514)
✨Tip Number 1
Get to know the company! Research their values and customer service approach. When you walk into that interview, show them you’re not just another candidate – you’re someone who genuinely cares about delivering outstanding service.
✨Tip Number 2
Practice your communication skills! Role-play common customer scenarios with a friend or family member. This will help you feel more confident when discussing how you handle customer interactions during the interview.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you turned a difficult situation into a positive outcome. This will demonstrate your proactive approach and ability to manage customers effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Sales/Station Assistant - Finsbury Park (3514)
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your enthusiasm for delivering outstanding customer service. We want to see how you can make our customers' day better, so share any relevant experiences that showcase your skills in this area.
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences that relate to the role.
Demonstrate Your Problem-Solving Skills: Since you'll be dealing with customers in various situations, it's important to show us how you handle challenges. Include examples of how you've effectively managed difficult customer interactions in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at GTR (Govia Thameslink Railway)
✨Know Your Customer Service Basics
Since this role is all about delivering outstanding customer service, brush up on the key principles of great service. Think about examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during the interview!
✨Demonstrate Your Communication Skills
As an effective communicator, you’ll need to show that you can convey information clearly and confidently. Practice answering common interview questions out loud, focusing on clarity and tone. Remember, it’s not just what you say, but how you say it!
✨Show Your Can-Do Attitude
This role requires a proactive approach, so be prepared to discuss how you tackle challenges with a positive mindset. Think of situations where you faced difficulties and how you overcame them. This will highlight your resilience and adaptability.
✨Familiarise Yourself with the Role
Take some time to understand the specifics of the Sales/Station Assistant position. Research the ticketing system mentioned in the job description and be ready to discuss how you would handle various customer scenarios. Showing that you’ve done your homework will impress the interviewers!