Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with ticket purchases and provide excellent service at the station.
- Company: Join GTR, a leading railway company dedicated to customer satisfaction.
- Benefits: Enjoy free travel, discounts, ongoing training, and a supportive team environment.
- Why this job: Be the first point of contact for customers and make their journey memorable.
- Qualifications: Strong customer service skills, numerical ability, and local transport access required.
- Other info: Shifts include weekends; must be able to stand for long periods.
Join to apply for the Sales Assistant – Welwyn North (3031) role at GTR (Govia Thameslink Railway)
21 hours ago Be among the first 25 applicants
Join to apply for the Sales Assistant – Welwyn North (3031) role at GTR (Govia Thameslink Railway)
Do you have a passion for customer service?
Do you enjoy helping people?
As a Sales Assistant you will be passionate about delivering outstanding customer service each and every time. You will often be the first point of contact our customers will meet on their journey and it is therefore a vital role for making our customers\’ day.
Due to the shift times you must live in the local area and have available independent transport to ensure that you arrive at the station for the early shift as required as there may not always be a train service available.
All stations based roles may involve standing for long periods of time and working shifts including weekends and bank holidays.
As a Sales Assistant you must be able to demonstrate a ‘can do\’ attitude, strong customer focus and excellent communication skills, all with the customer at the forefront. Working on a shift basis, including weekends. On a day to day basis you will be in the Ticket Office and proactively finding the right ticket for our customers while delivering excellent customer service to new and regular customers. We have the latest computer based ticketing system which is able to provide any information our customers may need and has direct access to our intranet.
You will also be responsible for assisting customers where necessary.
Experience / Skills / Requirements
- A proactive approach coupled with passion and ability to support and develop your team
- Exceptional levels of customer service, each and every time – you will be a role model for others to follow
- Demonstrable experience of managing customers effectively in difficult environments.
- You must be able to demonstrate a high level of numerical ability.
- Due to the shift times, which will vary, you must live in the local area and have available independent transport.
- An effective communicator and must be able to demonstrate this both through your application and or assessments.
- Confidence to make decisions in a customer focused manner and carry out instructions effectively.
The shift pattern for this role is Monday – Friday, 06:45-11:30 & Saturday 08:35-13:30.
In return, you\’ll be rewarded with an interesting and varied work schedule, in an environment where learning and progression is actively encouraged. You\’ll enjoy great company and industry benefits, as well as the support of a passionate team. Along with comprehensive and ongoing training, your benefits will include free travel on our network, privilege rate oyster card, up to 75% off travel on other TOCs (train operating companies), final salary pension and much more.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales and Business Development
-
Industries
Travel Arrangements and Truck Transportation
Referrals increase your chances of interviewing at GTR (Govia Thameslink Railway) by 2x
Sign in to set job alerts for “Sales Assistant” roles.
Sales Assistant Full Time – Max Mara Selfridges London
London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 1 week ago
Sales Assistant – Liverpool St Wellbeing Hub
London, England, United Kingdom 1 day ago
Sales Assistant Full Time – Max Mara Flagship Store London
London, England, United Kingdom 1 week ago
Luton, England, United Kingdom 5 days ago
Full-Time Sales Assistant (Duke of York)
Full-Time Sales Assistant (Regent Street)
London, England, United Kingdom 2 weeks ago
Sales Assistant (M/F) Full time – London
London, England, United Kingdom 1 week ago
London, England, United Kingdom 4 weeks ago
Sales Assistant – 12 Hours – Sweaty Betty
London, England, United Kingdom 3 days ago
SALES ASSISTANT (30 hours, Canary Wharf)
London, England, United Kingdom 1 week ago
London, England, United Kingdom 2 days ago
Stevenage, England, United Kingdom 6 days ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 month ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 11 months ago
London, England, United Kingdom 6 hours ago
London, England, United Kingdom 2 days ago
London, England, United Kingdom 1 month ago
London, England, United Kingdom 19 hours ago
London, England, United Kingdom 1 day ago
London, England, United Kingdom 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Sales Assistant - Welwyn North (3031) employer: GTR (Govia Thameslink Railway)
Contact Detail:
GTR (Govia Thameslink Railway) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant - Welwyn North (3031)
✨Tip Number 1
Familiarise yourself with the local area and transport options. Since the role requires you to have independent transport for early shifts, knowing the best routes and alternatives will show your commitment and preparedness.
✨Tip Number 2
Demonstrate your customer service skills in any interactions you have before the interview. Whether it's at a local shop or during a casual conversation, showing your ability to engage positively with customers can set you apart.
✨Tip Number 3
Practice your numerical skills, as you'll need to handle ticket sales and provide accurate information. Brush up on basic maths and be ready to demonstrate this ability during assessments.
✨Tip Number 4
Prepare to discuss scenarios where you've successfully managed difficult customer interactions. Having specific examples ready will showcase your problem-solving skills and customer focus, which are crucial for this role.
We think you need these skills to ace Sales Assistant - Welwyn North (3031)
Some tips for your application 🫡
Highlight Customer Service Skills: Make sure to emphasise your passion for customer service in your application. Use specific examples from your past experiences where you successfully assisted customers or resolved issues, showcasing your strong communication skills.
Demonstrate a 'Can Do' Attitude: In your cover letter, convey your proactive approach and willingness to go the extra mile for customers. Mention situations where you took initiative or made decisions that positively impacted customer experiences.
Showcase Numerical Ability: Since the role requires a high level of numerical ability, include any relevant experience with handling cash, processing transactions, or using ticketing systems. Be specific about your comfort level with numbers and any related achievements.
Local Area Knowledge: Mention your familiarity with the local area in your application. This can demonstrate your understanding of the community and your ability to assist customers effectively, especially regarding transport options and local services.
How to prepare for a job interview at GTR (Govia Thameslink Railway)
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers during the interview. Share specific examples of how you've gone above and beyond to assist customers in previous roles, as this will demonstrate your commitment to outstanding service.
✨Demonstrate Strong Communication Skills
Since effective communication is key in this role, practice articulating your thoughts clearly. You might want to prepare answers to common interview questions that showcase your ability to communicate effectively with customers and colleagues alike.
✨Highlight Your Problem-Solving Abilities
Be ready to discuss situations where you've successfully managed difficult customer interactions. This will show that you can maintain a positive attitude and find solutions under pressure, which is crucial for a Sales Assistant.
✨Prepare for Shift Work Discussion
Since the role involves working shifts, be prepared to discuss your availability and how you plan to manage your schedule. Mention your local transport options to reassure them that you can reliably make it to early shifts.
