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For Companies At a Glance
- Tasks: Deliver outstanding customer service and assist customers with ticketing.
- Company: Join a leading travel company with a focus on customer satisfaction.
- Benefits: Enjoy free travel, discounts, and a supportive team environment.
- Why this job: Make a difference in customers' journeys while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Flexible shifts with opportunities for learning and career progression.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Do you have a passion for customer service? Do you enjoy helping people? As a Sales Assistant you will be passionate about delivering outstanding customer service each and every time. You will often be the first point of contact our customers will meet on their journey and it is therefore a vital role for making our customers\’ day.
Due to the shift times you must live in the local area and have available independent transport to ensure that you arrive at the station for the early shift as required as there may not always be a train service available.
All stations based roles may involve standing for long periods of time and working shifts including weekends and bank holidays.
As a Sales Assistant you must be able to demonstrate a ‘can do\’ attitude, strong customer focus and excellent communication skills, all with the customer at the forefront. Working on a shift basis, including weekends. On a day to day basis you will be in the Ticket Office and proactively finding the right ticket for our customers while delivering excellent customer service to new and regular customers. We have the latest computer based ticketing system which is able to provide any information our customers may need and has direct access to our intranet. You will also be responsible for assisting customers where necessary.
Experience / Skills / Requirements
- A proactive approach coupled with passion and ability to support and develop your team
- Exceptional levels of customer service, each and every time – you will be a role model for others to follow
- Demonstrable experience of managing customers effectively in difficult environments.
- You must be able to demonstrate a high level of numerical ability.
- Due to the shift times, which will vary, you must live in the local area and have available independent transport.
- An effective communicator and must be able to demonstrate this both through your application and or assessments.
- Confidence to make decisions in a customer focused manner and carry out instructions effectively.
In return, you\\\’ll be rewarded with an interesting and varied work schedule, in an environment where learning and progression is actively encouraged. You\\\’ll enjoy great company and industry benefits, as well as the support of a passionate team. Along with comprehensive and ongoing training, your benefits will include free travel on our network, privilege rate oyster card, up to 75% off travel on other TOCs (train operating companies), final salary pension and much more.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Sales and Business Development
Industries
- Travel Arrangements and Truck Transportation
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Sales Assistant-Baldock (3157) employer: GTR (Govia Thameslink Railway)
Contact Detail:
GTR (Govia Thameslink Railway) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant-Baldock (3157)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on GTR and their values. This will help you connect with the interviewer and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different customer situations, especially tricky ones. Being able to demonstrate your problem-solving skills will really impress them.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch and keeps you fresh in their minds. Plus, it shows your enthusiasm for the role!
We think you need these skills to ace Sales Assistant-Baldock (3157)
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your love for helping people in your application. We want to see that you genuinely care about delivering outstanding customer service, so share any relevant experiences that showcase this passion.
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This will help us understand your skills and experiences better.
Demonstrate Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to convey information effectively. Use proper grammar and structure to show us you can communicate well, both in writing and verbally.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at GTR (Govia Thameslink Railway)
✨Know Your Customer Service Basics
Brush up on the key principles of outstanding customer service. Be ready to share examples of how you've gone above and beyond for customers in the past. This role is all about making someone's day, so think of specific instances where you’ve made a positive impact.
✨Demonstrate Your Communication Skills
Since communication is crucial for this position, practice articulating your thoughts clearly. You might be asked situational questions, so prepare to explain how you would handle various customer interactions, especially in challenging situations.
✨Show Your Proactive Attitude
The job description highlights a 'can do' attitude. Think of times when you took initiative or solved problems without being asked. Share these stories during your interview to showcase your proactive approach and ability to support your team.
✨Familiarise Yourself with the Ticketing System
While you may not know the exact system they use, having a basic understanding of ticketing processes can give you an edge. Research common ticketing systems and be prepared to discuss how you would learn and adapt to new technology quickly.
