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- Tasks: Lead a dynamic team to enhance customer service and tackle ticketless travel.
- Company: Join a leading transport company committed to safety and innovation.
- Benefits: Enjoy competitive pay, career growth, and a supportive work environment.
- Why this job: Make a real difference in customer experience while ensuring safety on our trains.
- Qualifications: Leadership skills and a passion for customer service are essential.
- Other info: Be part of a vibrant team culture focused on engagement and empowerment.
The predicted salary is between 36000 - 60000 £ per year.
Revenue Protection Manager
To provide strong, leadership and direction of our Passenger Host team based at Brighton, delivering high standards, efficiency, and innovation whilst role modelling GTR\’s values and behaviours. Responsible for building and maintaining a culture where our safety and customer service priorities are at the heart of all decision making, and our colleagues are engaged and feel valued.
Working collaboratively with On Board and Stations colleagues to support the delivery of GTR\’s revenue protection strategy, ensuring excellent levels of customer service are delivered.
Key success criteria (Expected Outcomes)
- Delivery of our revenue protection plans, continually monitoring team performance against agreed performance measures and success criteria, taking local action where we are not meeting productivity targets.
- Foster a culture of ownership and empowerment for all Revenue Protection activities and teams, ensuring that all staff feel valued and possess the skills required to detect fraud, identify fare evasion, take proportional and appropriate action with those who evade the fare and keep our railway safe.
- A robust sustainable safety culture is introduced and developed which protects our customers and employees and significantly improves overall safety performance.
- Working in partnership with the wider CSD and the Commercial teams, support the delivery of the revenue protection tactical plans that underpin the agreed strategy to drive down revenue at risk.
- Ticketless travel objectives are met in line with DfT expectations.
- A team ethos is developed and strives to improve colleague engagement measured by our people metrics.
Key results area (How those Expected Outcomes will be achieved)
- Lead and motivate the team to deliver their role to support GTR\’s revenue protection plans, continually monitoring team performance against agreed performance measures and success criteria, taking local action where we are not meeting productivity targets.
- Deliver a high profile management style, being visible, monitoring standards & building relationships.
- Work closely with Rail Enforcement team and other stakeholders to reduce instances of anti-social behaviour on trains.
- Develop a strong working relationship with the station and operations team to positively influence customer satisfaction.
- Develop the Passenger Host team to ensure that all staff possesses the skills required and act professionally at all times.
- Combat ticketless travel in line with revenue protection strategy by providing maximum cover on trains and Stations whilst adhering to budgetary and company policy.
- Deploy Passenger Hosts during disruption to meet the needs of the customer ensuring that all company standards are met.
- Demonstrate financial controls in delivering the allocated budget timescales.
- Take the leadership role in introducing a safety culture that addresses the acceptance of risk and introduces personal accountability and ownership of safety related issues.
- Work with the Trade Union to develop a positive working relationship.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Accounting/Auditing and Finance
Industries
Travel Arrangements and Truck Transportation
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Revenue Protection Manager (Thameslink) (3231) employer: GTR (Govia Thameslink Railway)
Contact Detail:
GTR (Govia Thameslink Railway) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue Protection Manager (Thameslink) (3231)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to current employees at GTR. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Show off your leadership skills! When you get the chance to meet potential employers, share examples of how you've motivated teams or improved performance in previous roles. They want to see that you can lead the Passenger Host team effectively.
✨Tip Number 3
Be proactive! If you notice any gaps in the revenue protection strategy or have ideas for improvement, don’t hesitate to bring them up during interviews. This shows that you’re not just looking to fill a role but are genuinely invested in enhancing the company’s success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the GTR team and are keen to contribute to their revenue protection goals.
We think you need these skills to ace Revenue Protection Manager (Thameslink) (3231)
Some tips for your application 🫡
Show Your Leadership Skills: As a Revenue Protection Manager, we want to see how you lead and motivate teams. Share examples of how you've inspired others and driven performance in your previous roles. Make it clear that you can foster a culture of ownership and empowerment.
Highlight Your Customer Service Focus: Customer service is at the heart of what we do. In your application, emphasise your experience in delivering excellent customer service and how you've positively influenced customer satisfaction in past roles. We love candidates who put customers first!
Demonstrate Your Safety Commitment: Safety is crucial in our industry. Be sure to mention any initiatives you've led or been part of that improved safety standards. Show us that you understand the importance of a robust safety culture and how you can contribute to it.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at GTR (Govia Thameslink Railway)
✨Know the Company Inside Out
Before your interview, make sure you research GTR thoroughly. Understand their values, mission, and recent developments in revenue protection. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Revenue Protection Manager, you'll need to lead a team. Prepare examples from your past experiences where you've successfully motivated and developed a team. Highlight how you fostered a culture of safety and customer service, as this aligns with the company's priorities.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-life situations. Think about scenarios related to fare evasion or anti-social behaviour and how you would address them. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Engage with Your Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and how success is measured in the role. This shows that you're not just looking for any job, but that you're keen on contributing positively to GTR's revenue protection strategy.