At a Glance
- Tasks: Deliver outstanding customer service and ensure a safe, secure environment for passengers.
- Company: Join Govia Thameslink Railway, a leader in customer-focused transport services.
- Benefits: Enjoy free travel, discounts, a pension scheme, and ongoing training opportunities.
- Other info: Flexible shifts with opportunities for learning and career progression.
- Why this job: Be the first point of contact for customers and make their journey memorable.
- Qualifications: Positive attitude, excellent communication skills, and ability to work under pressure.
The predicted salary is between 24000 - 36000 € per year.
Do you have a passion for customer service? We are currently looking for talented individuals who are passionate about delivering outstanding customer service. You will often be the first point of contact our customers will meet on their journey and it is therefore a vital role for making our customers' day. Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations.
As a RCO/Gateline Assistant, you will be a key member of staff whose role in the station and on-train environment, including the customer's journey, is of prime importance. You will be expected to provide a higher than expected level of information, as well as a feeling of safety, security, wellbeing and protecting the revenue of Govia Thameslink Railway. You will provide a warm greeting to customers in a polite and professional manner at all times.
Your duties fall into four main categories – revenue protection, customer service, security and information provision. It is an environment in which you will sometimes be working under pressure. As you would expect, it is particularly important to promote the maximum customer goodwill with high standards of courtesy and service, this includes ensuring that proactive assistance is provided at all times.
What we are looking for
- People who can work clearly and accurately under pressure and tight timescales
- Think logically, literally and creatively
- Positive attitude
- Excellent communication skills
- High standards of honesty and integrity
- Ability to remain calm under pressure
- Flexible and willingness to adapt to change
- Be professional at all times
These roles cover 24-hour operation. Therefore, due to the shift times you must live in the local area and have available independent transport to ensure that you arrive at the station for the early shift as required, as there may not always be a train service available. All station-based roles may involve standing for long periods of time and working shifts including weekends, nights and bank holidays.
What you will get
In return, you'll be rewarded with an interesting and varied work schedule, in an environment where learning and progression is actively encouraged. You'll enjoy great company and industry benefits, as well as the support of a passionate team. Along with comprehensive and ongoing training, your benefits will include free travel on our network, privilege rate oyster card, up to 75% off travel on other TOCs (train operating companies), final salary pension and much more.
Revenue Control Officer - West Hampstead (3393) employer: GTR (Govia Thameslink Railway)
At Govia Thameslink Railway, we pride ourselves on being an exceptional employer that values outstanding customer service and employee development. Our team members enjoy a supportive work culture with comprehensive training, flexible shift patterns, and generous benefits including free travel on our network and a final salary pension scheme. Working in West Hampstead, you'll be part of a passionate team dedicated to enhancing the customer journey while also having opportunities for personal and professional growth.
Contact Detail:
GTR (Govia Thameslink Railway) Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Revenue Control Officer - West Hampstead (3393)
✨Tip Number 1
Get to know the company! Research Govia Thameslink Railway and understand their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, it's crucial to convey information clearly and professionally. Role-play with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully handled pressure or resolved customer issues. This will demonstrate your ability to remain calm and effective under tight timescales.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining our team. Don’t forget to highlight your flexibility and willingness to adapt to changes in your application!
We think you need these skills to ace Revenue Control Officer - West Hampstead (3393)
Some tips for your application 🫡
Show Your Passion for Customer Service:Make sure to highlight your enthusiasm for customer service in your application. We want to see how you can make our customers' day better, so share any relevant experiences that showcase your ability to provide outstanding service.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that demonstrate your communication skills. Avoid fluff and focus on what makes you a great fit for the role.
Demonstrate Your Problem-Solving Skills:Since you'll be working under pressure, it's important to show us how you handle challenging situations. Include examples of times when you've successfully resolved issues or provided proactive assistance to customers.
Apply Through Our Website:We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and efficiently. Plus, it’s super easy to navigate!
How to prepare for a job interview at GTR (Govia Thameslink Railway)
✨Know Your Customer Service Basics
Brush up on the key principles of outstanding customer service. Be ready to share examples of how you've gone above and beyond for customers in the past. This role is all about making a positive impact, so think of specific situations where you’ve provided exceptional service.
✨Demonstrate Calmness Under Pressure
Since this job can involve working under pressure, prepare to discuss how you handle stressful situations. Think of a time when you had to stay calm while dealing with a difficult customer or a busy environment. Show them you can keep your cool and still deliver great service.
✨Showcase Your Communication Skills
Effective communication is crucial for this role. Practice articulating your thoughts clearly and confidently. During the interview, make sure to listen actively and respond thoughtfully to questions, demonstrating that you can engage with customers in a friendly and professional manner.
✨Be Ready to Adapt
Flexibility is key in this position. Prepare to discuss how you’ve adapted to changes in previous roles or how you would handle unexpected situations. Highlight your willingness to learn and adjust, as this will show that you’re a great fit for a dynamic work environment.
