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For Companies At a Glance
- Tasks: Deliver outstanding customer service and ensure a safe, enjoyable journey for passengers.
- Company: Join a leading transport company dedicated to customer satisfaction.
- Benefits: Free travel, discounts, pension scheme, and ongoing training opportunities.
- Other info: Flexible shifts with opportunities for learning and career progression.
- Why this job: Be the friendly face that makes customers' journeys memorable and impactful.
- Qualifications: Positive attitude, excellent communication skills, and ability to stay calm under pressure.
The predicted salary is between 30000 - 40000 £ per year.
Do you have a passion for customer service? Do you enjoy helping people? We are currently looking for talented individuals who are passionate about delivering outstanding customer service. You will often be the first point of contact our customers will meet on their journey and it is therefore a vital role for making our customers' day. Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations.
As a RCO/Gateline Assistant, you will be a key member of staff whose role in the station and on-train environment, including the customer's journey, is of prime importance. You will be expected to provide a higher than expected level of information, as well as a feeling of safety, security, wellbeing and protecting the revenue of GTR. You will provide a warm greeting to customers in a polite and professional manner at all times.
Responsibilities
Your duties fall into four main categories – revenue protection, customer service, security and information provision. It is an environment in which you will sometimes be working under pressure. As you would expect, it is particularly important to promote the maximum customer goodwill with high standards of courtesy and service, this includes ensuring that proactive assistance is provided at all times.
Qualifications
We are looking for people who can work clearly and accurately under pressure and tight timescales, think logically, literally and creatively. You will need to possess and demonstrate the following:
- Positive attitude
- Excellent communication skills
- High standards of honesty and integrity
- Ability to remain calm under pressure
- Flexible and willingness to adapt to change
- Be professional at all times
These roles cover 24 hour operation, so due to the shift times you must live in the local area and have available independent transport to ensure that you arrive at the station for the early shift as required as there may not always be a train service available. All stations based roles may involve standing for long periods of time and working shifts including weekends, nights and bank holidays.
In return, you'll be rewarded with an interesting and varied work schedule, in an environment where learning and progression is actively encouraged. You'll enjoy great company and industry benefits, as well as the support of a passionate team. Along with comprehensive and ongoing training, your benefits will include free travel on our network, privilege rate oyster card, up to 75% off travel on other TOCs (train operating companies), final salary pension and much more.
Revenue Control Officer - St Albans (3487) employer: GTR (Govia Thameslink Railway)
Contact Detail:
GTR (Govia Thameslink Railway) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue Control Officer - St Albans (3487)
✨Tip Number 1
Get to know the company! Research GTR and understand their values, especially around customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, it's crucial to convey warmth and professionalism. Role-play common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Be ready to showcase your problem-solving abilities! Think of examples from your past experiences where you’ve handled pressure or resolved customer issues effectively. This will demonstrate your capability to thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role and makes it easier for us to keep track of your application.
We think you need these skills to ace Revenue Control Officer - St Albans (3487)
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your love for helping people in your application. We want to see how you can make our customers' day better, so share any relevant experiences that showcase your customer service skills.
Be Clear and Accurate: Since the role involves working under pressure, it's crucial to demonstrate your ability to communicate clearly and accurately. Use straightforward language in your application and avoid jargon to ensure we understand your points easily.
Highlight Your Flexibility: We value adaptability, especially in a role that requires working various shifts. Mention any past experiences where you've had to adjust quickly to changes or handle unexpected situations with ease.
Apply Through Our Website: To make sure your application gets to us directly, please apply through our website. It’s the best way for us to keep track of your application and get back to you as soon as possible!
How to prepare for a job interview at GTR (Govia Thameslink Railway)
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to share examples of how you've gone above and beyond for customers in the past. This will show your passion for helping people and your understanding of what makes a great customer experience.
✨Stay Calm Under Pressure
Since the role involves working under pressure, think of scenarios where you had to remain calm and collected. Prepare to discuss how you handled stressful situations while maintaining high standards of service. This will demonstrate your ability to thrive in a fast-paced environment.
✨Showcase Your Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to refine your responses and ensure you come across as professional and approachable.
✨Be Ready to Adapt
Flexibility is crucial in this job, so be prepared to discuss times when you've had to adapt to change quickly. Highlight your willingness to take on new challenges and how you can adjust your approach to meet the needs of customers and the team.