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- Tasks: Deliver outstanding customer service and ensure a safe, enjoyable journey for passengers.
- Company: Join Govia Thameslink Railway, a leader in customer-focused transport.
- Benefits: Enjoy free travel, discounts, a pension scheme, and ongoing training.
- Why this job: Be the first point of contact, making a real difference in customers' journeys.
- Qualifications: Positive attitude, excellent communication skills, and ability to work under pressure.
- Other info: Flexible shifts with opportunities for learning and career progression.
The predicted salary is between 24000 - 36000 £ per year.
Revenue Control Officer – Potters Bar (3187)
We are currently looking for talented individuals who are passionate about delivering outstanding customer service. You will often be the first point of contact our customers will meet on their journey and it is therefore a vital role for making our customers\’ day. Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations.
As a RCO, you will be a key member of staff whose role in the station and on-train environment, including the customer\\\’s journey, is of prime importance. You will be expected to provide a higher than expected level of information, as well as a feeling of safety, security, wellbeing and protecting the revenue of Govia Thameslink Railway. You will provide a warm greeting to customers in a polite and professional manner at all times.
Your duties fall into four main categories – revenue protection, customer service, security and information provision. It is an environment in which you will sometimes be working under pressure. As you would expect, it is particularly important to promote the maximum customer goodwill with high standards of courtesy and service, this includes ensuring that proactive assistance is provided at all times.
We are looking for people who can work clearly and accurately under pressure and tight timescales, think logically, literally and creatively. You will need to possess and demonstrate the following:
- Positive attitude
- Excellent communication skills
- High standards of honesty and integrity
- Ability to remain calm under pressure
- Flexible and willingness to adapt to change
- Be professional at all times
These roles cover 24 hour operation, so due to the shift times you must live in the local area and have available independent transport to ensure that you arrive at the station for the early shift as required as there may not always be a train service available.
All stations based roles may involve standing for long periods of time and working shifts including weekends, nights and bank holidays.
In return, you\\\’ll be rewarded with an interesting and varied work schedule, in an environment where learning and progression is actively encouraged. You\\\’ll enjoy great company and industry benefits, as well as the support of a passionate team. Along with comprehensive and ongoing training, your benefits will include free travel on our network, privilege rate oyster card, up to 75% off travel on other TOCs (train operating companies), final salary pension and much more.
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Revenue Control Officer-Potters Bars (3187) employer: GTR (Govia Thameslink Railway)
Contact Detail:
GTR (Govia Thameslink Railway) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue Control Officer-Potters Bars (3187)
✨Tip Number 1
Get to know the company! Research Govia Thameslink Railway and understand their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Revenue Control Officer, you'll need to interact with customers regularly. Try role-playing scenarios with friends or family to build your confidence and ensure you can handle various situations with ease.
✨Tip Number 3
Be ready for those tough questions! Think about how you would handle pressure and provide excellent customer service. Prepare examples from your past experiences that demonstrate your ability to stay calm and professional under stress.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining our team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Revenue Control Officer-Potters Bars (3187)
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering outstanding customer service shine through. We want to see how you can make our customers' day better, so share any relevant experiences that highlight your skills in this area.
Be Clear and Concise: We appreciate clarity! Make sure your application is easy to read and straight to the point. Use bullet points if necessary to break down your skills and experiences, especially those that relate to revenue protection and customer interaction.
Highlight Your Problem-Solving Skills: As an RCO, you'll need to think on your feet. In your application, give examples of how you've successfully handled pressure or tricky situations in the past. This will show us that you can remain calm and effective when it counts.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at GTR (Govia Thameslink Railway)
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Revenue Control Officer. Familiarise yourself with the key duties like revenue protection and customer service. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering outstanding customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think about situations where you provided proactive assistance or resolved issues under pressure, as these will resonate well with the interviewers.
✨Stay Calm Under Pressure
The job can be demanding, so it's crucial to convey your ability to remain calm and collected. During the interview, share instances where you've successfully managed stressful situations. This will highlight your resilience and adaptability, which are key traits for this position.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
