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- Tasks: Deliver outstanding customer service and promote products at the station.
- Company: A leading transportation service provider in Redhill.
- Benefits: Good salary, 32 days annual leave, free travel, and a pension scheme.
- Why this job: Join a dynamic team and enjoy free travel while helping customers.
- Qualifications: Proactive customer approach and exceptional service skills required.
- Other info: Local residency needed for timely arrival for early shifts.
The predicted salary is between 30000 - 42000 £ per year.
A transportation service provider in Redhill is looking for a Salespoint Assistant who will deliver outstanding customer service. This role involves finding the right tickets, promoting products, and maintaining a safe environment at the station.
The ideal candidate will have a proactive customer approach and exceptional service skills. Local residency is essential for timely arrival for early shifts.
The position offers a good salary, 32 days annual leave, and a final salary pension scheme, including free travel across networks.
Rail Station Customer Assistant – Free Travel & Benefits in Redhill employer: GTR (Govia Thameslink Railway)
Contact Detail:
GTR (Govia Thameslink Railway) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rail Station Customer Assistant – Free Travel & Benefits in Redhill
✨Tip Number 1
Get to know the company! Research their values and services so you can show off your knowledge during interviews. It’ll help us see that you’re genuinely interested in being a part of the team.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Rail Station Customer Assistant. This will help you feel more confident when it comes to delivering outstanding service.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This could give you insider tips and maybe even a referral, which can really boost your chances.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to apply directly!
We think you need these skills to ace Rail Station Customer Assistant – Free Travel & Benefits in Redhill
Some tips for your application 🫡
Show Off Your Customer Service Skills: When writing your application, make sure to highlight any previous experience you have in customer service. We want to see how you've gone above and beyond to help customers in the past!
Be Proactive in Your Approach: In your written application, demonstrate your proactive attitude. Share examples of how you've taken initiative in previous roles, especially when it comes to solving problems or improving customer experiences.
Tailor Your Application: Make sure to customise your application for this specific role. Use keywords from the job description, like 'outstanding customer service' and 'promoting products', to show that you understand what we're looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the position!
How to prepare for a job interview at GTR (Govia Thameslink Railway)
✨Know Your Stuff
Familiarise yourself with the different types of tickets and services offered by the transportation provider. Being able to confidently discuss ticket options and promotions will show that you're proactive and knowledgeable, which is exactly what they’re looking for.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about situations where you went above and beyond to help a customer, as this will demonstrate your commitment to providing outstanding service at the station.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical customer service scenarios. Practice responding to these types of questions, focusing on how you would handle difficult customers or promote products effectively. This will help you think on your feet during the interview.
✨Local Knowledge is Key
Since local residency is essential, be prepared to discuss your familiarity with the area and how it relates to the role. Mentioning local landmarks or transport routes can show your connection to the community and your understanding of the customer base.