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- Tasks: Lead a team to deliver exceptional customer service at Clapham Junction.
- Company: Join GTR, a leading railway company focused on seamless travel experiences.
- Benefits: Enjoy 32 days annual leave, free travel, and discounts for your family.
- Why this job: Be a key player in enhancing customer journeys while developing your leadership skills.
- Qualifications: Experience in team leadership and customer service is essential.
- Other info: Must live locally and have independent transport for shift coverage.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Platform Team Leader (CLJ) (3002) role at GTR (Govia Thameslink Railway)
5 days ago Be among the first 25 applicants
Join to apply for the Platform Team Leader (CLJ) (3002) role at GTR (Govia Thameslink Railway)
Clapham Junction
Contract:
Full Time, averaging 35 hours per week + rostered Sundays
Roster:
Earlies, Lates & Nights – 24 hour coverage
Are you an experienced Team Leader or Supervisor?
Do you also enjoy working in demanding operational and customer facing position?
As the Platform Team Leader / Supervisor you get to do both:
Key Info
Role: Platform Team Leader
Location: Clapham Junction
Contract: Full Time, averaging 35 hours per week + rostered Sundays
Roster: Earlies, Lates & Nights – 24 hour coverage
Are you an experienced Team Leader or Supervisor?
Do you also enjoy working in demanding operational and customer facing position?
As the Platform Team Leader / Supervisor you get to do both:
You will be passionate about delivering outstanding customer service each and every time, a role model for others to follow.
You must be also comfortable and effective in leading your team, of up to 20 and providing them the support and development they need to enable them to perform their roles effectively.
Through you and your team, our vision is to provide our customers with a welcoming, seamless, well-informed, consistent and relaxed travel experience. One which will encourage additional and repeat business whilst ensuring our customers consistently talk about our service positively. Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations. You and your team will often be the first point of contact our customers will meet on their journey.
Our vision is to provide our customers with a welcoming, seamless, well-informed, consistent and relaxed travel experience which will encourage additional and repeat business whilst ensuring our customers consistently talk about our service positively.
You will have previous experience of leading teams within a customer service based industry. There may be occasions where you have to cover the Station Mangers position.
This roles cover 24 hour operation, so due to the shift times you must live in the local area and have available independent transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available.
All roles may involve standing for long periods of time, working weekends and bank holidays.
Platform based roles are safety critical due to the direct involvement with the operational railway.
Experience / Skills / Requirements
- A demonstrable ability to engage, lead and motivate your team.
- A positive approach coupled with passion and ability to support and develop your team.
- Demonstrable experience of managing customers effectively in difficult environments.
- An effective communicator and must be able to demonstrate this both through your application and or assessments.
- Able to make decisions in a customer focused manner and carry out instructions effectively.
What You\’ll Get
Living locally, you\’ll have a short commute. You will also get a good salary, once trained, in addition to our excellent benefits package which includes 32 days annual leave per year and a final salary pension scheme. In addition to this, you\’ll get free travel across our networks and 75% discount off other train service providers and leisure travel for your spouse/partner and dependents.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
Travel Arrangements and Truck Transportation
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Platform Team Leader (CLJ) (3002) employer: GTR (Govia Thameslink Railway)
Contact Detail:
GTR (Govia Thameslink Railway) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Platform Team Leader (CLJ) (3002)
✨Tip Number 1
Familiarise yourself with GTR's customer service philosophy. Understanding their commitment to providing a seamless travel experience will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your leadership experience in customer-facing roles. Be ready to share specific examples of how you've motivated and developed teams, especially in high-pressure environments.
✨Tip Number 3
Prepare to discuss your decision-making skills. Think of scenarios where you've had to make quick, customer-focused decisions and how those choices positively impacted the customer experience.
✨Tip Number 4
Show your understanding of the operational challenges at Clapham Junction. Being knowledgeable about the station's dynamics and potential issues will demonstrate your readiness for the role.
We think you need these skills to ace Platform Team Leader (CLJ) (3002)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in leading teams, particularly in customer service roles. Use specific examples that demonstrate your ability to engage and motivate your team.
Craft a Strong Cover Letter: In your cover letter, express your passion for delivering outstanding customer service. Mention how your leadership style aligns with the company's vision of providing a seamless travel experience.
Showcase Relevant Experience: Detail any previous roles where you managed teams in demanding environments. Highlight situations where you successfully handled customer interactions, especially in challenging circumstances.
Prepare for Assessment: Be ready to demonstrate your communication skills and decision-making abilities during the application process. Think of examples that showcase your effectiveness in customer-focused scenarios.
How to prepare for a job interview at GTR (Govia Thameslink Railway)
✨Showcase Your Leadership Skills
As a Platform Team Leader, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team, highlighting how you engaged and supported them in challenging situations.
✨Emphasise Customer Service Experience
This role is heavily focused on customer interaction. Be ready to discuss specific instances where you've provided outstanding customer service, especially in demanding environments. Show that you understand the importance of creating a positive travel experience for customers.
✨Understand the Operational Environment
Familiarise yourself with the operational aspects of working at a railway station. Be prepared to discuss how you would handle safety-critical situations and ensure the well-being of both your team and customers during busy periods.
✨Demonstrate Effective Communication
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. You may be asked to explain how you would communicate with your team and customers, so think about your approach to ensuring everyone is informed and engaged.
