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- Tasks: As a Passenger Host, you'll ensure customer safety and ticket validity while providing top-notch service.
- Company: Join Govia Thameslink Railway, a leader in the rail industry focused on customer satisfaction.
- Benefits: Enjoy free travel, discounts on other train services, and a supportive team environment.
- Why this job: This role offers diverse experiences, skill development, and a chance to make a real impact.
- Qualifications: You need strong customer service skills, numerical ability, and effective communication.
- Other info: Shifts may include weekends; local transport is essential for early starts.
The predicted salary is between 24000 - 36000 £ per year.
Do you have a passion for customer service?
Let\’s shape the railway together and develop your skillset!
We are looking for talented individuals who are passionate about delivering outstanding customer service.
As a Passenger Host you are a key member of staff whose responsibility is to provide a high level of information to our customers as well as a feeling of safety, security and well-being whilst protecting the revenue of Govia Thameslink Railway.
Your duties as a Passenger Host fall into three main categories – revenue protection, customer service and security.
You will carry out your duties in a professional manner ensuring that customers are in possession of a valid ticket by undertaking station and on train ticket examinations at various locations and take the necessary action to deal with those individuals without valid tickets. You will be working alongside any contracted security officers, PCSO\’s, REO\’s or BTP at stations or on trains enhancing employee and customer safety.
Passenger Hosts work on a shift-basis covering unsocial and irregular hours, including weekends. Due to the shift times you must live in the local area and have available independent transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available.
Experience / Skills / Requirements
- A proactive approach coupled with passion and ability to support and develop your team
- Exceptional levels of customer service, each and every time – you will be a role model for others to follow
- Demonstrable experience of managing customers effectively in difficult environments
- You must be able to demonstrate a high level of numerical ability
- An effective communicator and must be able to demonstrate this both through your application and or assessments
- Confidence to make decisions in a customer focused manner and carry out instructions effectively
In return, you\’ll be rewarded with an interesting and varied work schedule, in an environment where learning and progression is actively encouraged. You\’ll enjoy great company and industry benefits, as well as the support of a passionate team. Along with comprehensive and ongoing training, your benefits will include free travel on our network, privilege rate oyster card, up to 75% off travel on other TOCs (train operating companies), final salary pension and much more. #J-18808-Ljbffr
Passenger Host-Luton (3057) employer: GTR (Govia Thameslink Railway)
Contact Detail:
GTR (Govia Thameslink Railway) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Host-Luton (3057)
✨Tip Number 1
Familiarise yourself with the railway's customer service standards and values. Understanding what they prioritise will help you align your approach during interviews and assessments.
✨Tip Number 2
Practice handling difficult customer scenarios. Think of examples from your past experiences where you successfully managed challenging situations, as this will demonstrate your ability to stay calm and effective under pressure.
✨Tip Number 3
Showcase your numerical skills by brushing up on basic maths and ticketing processes. Being able to quickly and accurately assess ticket validity is crucial for this role.
✨Tip Number 4
Network with current or former Passenger Hosts if possible. They can provide insights into the role and the company culture, which can be invaluable during your application process.
We think you need these skills to ace Passenger Host-Luton (3057)
Some tips for your application 🫡
Highlight Customer Service Experience: Make sure to emphasise any previous roles where you provided exceptional customer service. Use specific examples that demonstrate your ability to handle difficult situations and ensure customer satisfaction.
Showcase Communication Skills: As effective communication is crucial for a Passenger Host, include instances in your application where you successfully communicated with customers or team members. This could be through verbal interactions or written correspondence.
Demonstrate Numerical Ability: Since the role requires a high level of numerical ability, mention any relevant experience or skills related to handling cash, ticket examinations, or managing financial transactions. Be specific about your proficiency.
Express Passion for Safety and Security: Convey your commitment to ensuring customer safety and security. Discuss any past experiences where you contributed to a safe environment, whether in a professional or volunteer capacity.
How to prepare for a job interview at GTR (Govia Thameslink Railway)
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this will demonstrate your commitment to providing outstanding service.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you've had to manage difficult customers or resolve conflicts. Highlight your ability to stay calm under pressure and make decisions that prioritise customer satisfaction while adhering to company policies.
✨Highlight Your Communication Skills
Effective communication is key for a Passenger Host. Be ready to showcase your ability to convey information clearly and concisely. You might even want to practice answering common interview questions out loud to ensure you articulate your thoughts well.
✨Understand the Role and Responsibilities
Familiarise yourself with the specific duties of a Passenger Host, including revenue protection and security measures. Showing that you understand the role's requirements will indicate your preparedness and genuine interest in the position.
