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- Tasks: As a Passenger Host, you'll ensure customer safety and ticket validity while providing top-notch service.
- Company: Join Govia Thameslink Railway, a leader in the rail industry dedicated to customer satisfaction.
- Benefits: Enjoy free travel, discounts on other train services, and a supportive team environment.
- Why this job: This role offers a chance to develop skills, work in a dynamic setting, and make a real impact.
- Qualifications: Exceptional customer service skills and the ability to handle challenging situations are essential.
- Other info: Shifts may include weekends; local residency and transport are required for early starts.
The predicted salary is between 24000 - 36000 £ per year.
Do you have a passion for customer service?
Let\’s shape the railway together and develop your skillset!
We are looking for talented individuals who are passionate about delivering outstanding customer service.
As a Passenger Host you are a key member of staff whose responsibility is to provide a high level of information to our customers as well as a feeling of safety, security and well-being whilst protecting the revenue of Govia Thameslink Railway.
Your duties as a Passenger Host fall into three main categories – revenue protection, customer service and security.
You will carry out your duties in a professional manner ensuring that customers are in possession of a valid ticket by undertaking station and on train ticket examinations at various locations and take the necessary action to deal with those individuals without valid tickets. You will be working collaboratively with contracted security officers, PCSO\’s, REO\’s or BTP at stations or on trains enhancing employee and customer safety.
Passenger Hosts work on a shift-basis covering unsocial and irregular hours, including weekends. Due to the shift times you must live in the local area and have available independent transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available.
Experience / Skills / Requirements
- Exceptional levels of customer service, each and every time – you will be a role model for others to follow
- Demonstrable experience of managing customers effectively in difficult environments
- You must be able to demonstrate a high level of numerical ability
- An effective communicator and must be able to demonstrate this both through your application and or assessments
- Confidence to make decisions in a customer focused manner and carry out instructions effectively
In return, you\’ll be rewarded with an interesting and varied work schedule, in an environment where learning and progression is actively encouraged. You\’ll enjoy great company and industry benefits, as well as the support of a passionate team. Along with comprehensive and ongoing training, your benefits will include free travel on our network, privilege rate oyster card, up to 75% off travel on other TOCs (train operating companies), pension and much more. #J-18808-Ljbffr
Passenger Host (3022) employer: GTR (Govia Thameslink Railway)
Contact Detail:
GTR (Govia Thameslink Railway) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Host (3022)
✨Tip Number 1
Familiarise yourself with the railway's customer service standards and values. Understanding what they prioritise will help you align your responses during interviews and demonstrate that you're a perfect fit for their team.
✨Tip Number 2
Practice handling difficult customer scenarios. Think of examples from your past experiences where you've successfully managed challenging situations, as this will showcase your ability to maintain exceptional customer service under pressure.
✨Tip Number 3
Network with current or former employees of Govia Thameslink Railway. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 4
Be prepared to discuss your numerical skills in detail. Since the role requires ticket examinations, being able to confidently talk about your experience with numbers will be crucial during the interview.
We think you need these skills to ace Passenger Host (3022)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Passenger Host. Familiarise yourself with the key duties such as customer service, revenue protection, and security to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or roles that required managing difficult situations. Use specific examples to demonstrate your skills and how they relate to the job description.
Showcase Communication Skills: As effective communication is crucial for this role, ensure your application reflects your ability to communicate clearly and confidently. Consider including examples of how you've successfully communicated in challenging environments.
Tailor Your Application: Customise your CV and cover letter to align with the values and requirements outlined in the job description. Use keywords from the posting to show that you are a perfect fit for the Passenger Host position.
How to prepare for a job interview at GTR (Govia Thameslink Railway)
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this will demonstrate your commitment to providing outstanding service.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle difficult situations with customers. Prepare by thinking of past experiences where you successfully managed challenging interactions, focusing on your problem-solving skills and ability to remain calm under pressure.
✨Demonstrate Your Numerical Ability
Since the role requires a high level of numerical ability, be ready to discuss your experience with handling cash or ticket examinations. You might be asked to solve simple numerical problems, so brush up on your basic maths skills before the interview.
✨Highlight Your Communication Skills
Effective communication is key for a Passenger Host. Be prepared to showcase your communication skills by discussing how you convey information clearly and concisely, both verbally and in writing. Consider sharing examples of how you've effectively communicated with diverse groups of people.
