At a Glance
- Tasks: Ensure a smooth and enjoyable travel experience for customers on board trains.
- Company: Join a leading transport company dedicated to exceptional customer service.
- Benefits: Flexible shifts, competitive pay, and opportunities for career advancement.
- Other info: Dynamic role with varied shifts and the chance to travel across the network.
- Why this job: Be the face of our service, making a real difference in customers' journeys.
- Qualifications: Passion for customer service and ability to handle challenging situations.
The predicted salary is between 30000 - 40000 £ per year.
We are currently recruiting for On Board Supervisor vacancies across our Metro area, including London Victoria and East Croydon depots. If you are passionate about customer service and enjoy working in a fast-paced operational environment, we would love to hear from you.
On Board Supervisors make a critical difference to our customers' on-train experience. Our On Board Supervisors will keep you informed throughout the journey with information, help you when there are delays, check and validate tickets and help drivers manage the train to ensure smooth running. Whatever your journey needs, they will be there for you.
As an On Board Supervisor, you will be visible at all times, anticipating the needs of the customer to meet their expectations. Our vision is to provide our customers with a welcoming, seamless, well-informed, consistent and relaxed travel experience which will encourage additional and repeat business whilst ensuring our customers consistently talk about our service positively.
To be an On Board Supervisor with us, you'll need to demonstrate a fantastic, fresh attitude to serving customers. A pride in your appearance is essential. You'll be resilient, able to think on your feet at all times, confident at managing situations as and when they arise, and committed to putting customers first throughout the day. No two days will be the same, and you'll travel widely on our network, helping us make the best impact on our customers' journeys possible.
Experience / Skills / Requirements:- A proactive customer approach coupled with passion and ability to work as one with all involved in keeping trains running on time.
- Exceptional levels of customer service, each and every time – you will be a role model for others to follow.
- Demonstrable experience of managing customers effectively in difficult environments.
- Ability to follow standards and apply rules and regulations appropriately, with due regard for safety and the provision of customer service.
- You must be able to demonstrate a high level of numerical ability.
- Due to the shift times, which will vary, you must live in the local area and have available independent transport.
- An effective communicator and must be able to demonstrate this both through your application and/or assessments.
- Confidence to make decisions in a customer-focused manner and carry out instructions effectively.
- Impeccable time management, as the post will require the holder to work shifts which can start and end on a 24 hours per day/7 days per week basis as defined in the roster.
On Board Supervisor Metro Area - Future roles (3530) employer: GTR (Govia Thameslink Railway)
As an On Board Supervisor with us, you will be part of a dynamic team dedicated to enhancing the customer experience across our Metro area, including London Victoria and East Croydon. We pride ourselves on fostering a supportive work culture that values resilience and proactive customer service, offering extensive training and growth opportunities to help you excel in your role. With flexible shift patterns and the chance to travel widely on our network, this position not only promises variety but also the satisfaction of making a real difference in our customers' journeys.
Contact Details:
GTR (Govia Thameslink Railway) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land On Board Supervisor Metro Area - Future roles (3530)
✨Tip Number 1
Get to know the company! Research their values and customer service approach. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your customer service scenarios. Think about how you'd handle tricky situations on the train. Being able to demonstrate your problem-solving skills will make you stand out during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at local events. They can give you insider tips and maybe even put in a good word for you when you apply through our website.
✨Tip Number 4
Be ready to showcase your communication skills. Whether it's in an interview or an assessment, clear and confident communication is key. Show them you can keep customers informed and calm, no matter the situation!
We think you need these skills to ace On Board Supervisor Metro Area - Future roles (3530)
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to help customers in the past. We want to see that you genuinely care about making a difference in their experience!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experiences relevant to the On Board Supervisor role.
Highlight Your Problem-Solving Skills:As an On Board Supervisor, you'll face various challenges daily. In your application, mention situations where you've successfully managed difficult scenarios or resolved issues. This will show us that you're ready to think on your feet and handle whatever comes your way!
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at GTR (Govia Thameslink Railway)
✨Know Your Customer Service Inside Out
Make sure you brush up on your customer service skills before the interview. Think of specific examples where you've gone above and beyond for a customer, especially in challenging situations. This will show that you understand the importance of providing exceptional service, which is key for an On Board Supervisor.
✨Dress to Impress
Since pride in appearance is essential for this role, make sure you dress smartly for the interview. A professional look not only reflects your respect for the position but also sets the tone for how you’ll present yourself as an On Board Supervisor. Remember, first impressions count!
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss scenarios where you've had to think on your feet. The interviewers will want to see how you handle unexpected situations, so have a few stories ready that highlight your resilience and decision-making abilities in customer-focused environments.
✨Show Your Passion for the Role
Let your enthusiasm shine through during the interview. Talk about why you’re excited about the On Board Supervisor position and how it aligns with your career goals. This passion can be contagious and may just set you apart from other candidates!
