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- Tasks: Lead a dynamic team to deliver exceptional customer service at Kings Cross station.
- Company: Join a leading travel company focused on creating seamless customer experiences.
- Benefits: Competitive pay, flexible shifts, and opportunities for personal growth.
- Why this job: Be the face of our service and make a real difference in customers' journeys.
- Qualifications: Experience in team leadership and a passion for outstanding customer service.
- Other info: Must live locally and have independent transport for varied shift times.
The predicted salary is between 30000 - 40000 £ per year.
As the Team Leader you will be passionate about delivering outstanding customer service each and every time. You must be comfortable and effective in leading your team of up to 40 and providing them the support and development they need to enable them to perform their roles effectively. You will have previous experience of leading teams within a customer service based industry. Our vision is to provide our customers with a welcoming, seamless, well-informed, consistent and relaxed travel experience which will encourage additional and repeat business whilst ensuring our customers consistently talk about our service positively.
Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations. You and your team will often be the first point of contact our customers will meet on their journey. There may be occasions where you have to cover the Station Manager's position. This role covers a 24-hour operation, so due to the shift times you must live in the local area and have available independent transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available.
Experience / Skills / Requirements:
- A demonstrable ability to engage, lead and motivate your team.
- A proactive approach coupled with passion and ability to support and develop your team.
- Exceptional levels of customer service, each and every time – you will be a role model for others to follow.
- Demonstrable experience of managing customers effectively in difficult environments.
- You must be able to demonstrate a high level of numerical ability.
- Due to the shift times, which will vary, you must live in the local area and have available independent transport.
- An effective communicator and must be able to demonstrate this both through your application and or assessments.
- Confidence to make decisions in a customer focused manner and carry out instructions effectively.
Station Team Leader - Kings Cross (3469) in London employer: GTR (Govia Thameslink Railway)
Contact Detail:
GTR (Govia Thameslink Railway) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Station Team Leader - Kings Cross (3469) in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and how they align with your own. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your leadership skills and customer service experience, as these are key for the Team Leader role.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you’ve led a team or handled difficult customer interactions. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and gives you another chance to reiterate why you’d be a great fit for the team.
We think you need these skills to ace Station Team Leader - Kings Cross (3469) in London
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your enthusiasm for delivering outstanding customer service in your application. We want to see how you've gone above and beyond in previous roles to create a welcoming experience for customers.
Demonstrate Your Leadership Skills: Since you'll be leading a team of up to 40, it's crucial to showcase your leadership experience. Share specific examples of how you've motivated and developed your team in the past, and how you plan to do the same with us.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that directly address the skills and experiences mentioned in the job description. Avoid fluff and get straight to the good stuff!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the hiring process.
How to prepare for a job interview at GTR (Govia Thameslink Railway)
✨Know Your Customer Service Inside Out
Make sure you brush up on your customer service skills and experiences. Be ready to share specific examples of how you've handled difficult situations or gone above and beyond for customers. This will show that you truly understand the importance of exceptional service.
✨Lead with Confidence
As a Team Leader, you'll need to demonstrate your leadership abilities. Think of times when you've successfully led a team or motivated others. Prepare to discuss your approach to supporting and developing your team, as well as how you handle challenges in a fast-paced environment.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to customer service and team management. Practice responding to these types of questions by outlining your thought process and decision-making strategies. This will help you showcase your proactive approach and problem-solving skills.
✨Show Your Local Knowledge
Since the role requires living in the local area, be prepared to discuss your familiarity with the station and its operations. Mention any insights you have about the customer base and how you can enhance their travel experience. This will demonstrate your commitment to the role and the community.