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- Tasks: Deliver outstanding customer service and assist customers with ticketing.
- Company: Join a dynamic team at a leading transport company.
- Benefits: Free travel, discounts, pension scheme, and ongoing training.
- Why this job: Be the first point of contact and make someone's day better!
- Qualifications: Strong customer service skills and a proactive attitude required.
- Other info: Flexible shifts, great team support, and opportunities for growth.
The predicted salary is between 1200 - 1600 £ per month.
Do you have a passion for customer service? Do you enjoy helping people? As a Sales Assistant, you will be passionate about delivering outstanding customer service each and every time. You will often be the first point of contact our customers will meet on their journey, making it a vital role for enhancing our customers' day.
Due to the shift times, you must live in the local area and have available independent transport to ensure that you arrive at the station for the early shift as required, as there may not always be a train service available. All station-based roles may involve standing for long periods of time and working shifts, including weekends and bank holidays.
As a Sales Assistant, you must be able to demonstrate a 'can do' attitude, strong customer focus, and excellent communication skills, all with the customer at the forefront. On a day-to-day basis, you will be in the Ticket Office, proactively finding the right ticket for our customers while delivering excellent customer service to new and regular customers. We have the latest computer-based ticketing system which is able to provide any information our customers may need and has direct access to our intranet. You will also be responsible for assisting customers where necessary.
Experience / Skills / Requirements:- A proactive approach coupled with passion and ability to support and develop your team.
- Exceptional levels of customer service, each and every time – you will be a role model for others to follow.
- Demonstrable experience of managing customers effectively in difficult environments.
- You must be able to demonstrate a high level of numerical ability.
- Due to the shift times, which will vary, you must live in the local area and have available independent transport.
- An effective communicator and must be able to demonstrate this both through your application and/or assessments.
- Confidence to make decisions in a customer-focused manner and carry out instructions effectively.
In return, you will be rewarded with an interesting and varied work schedule, in an environment where learning and progression is actively encouraged. You will enjoy great company and industry benefits, as well as the support of a passionate team. Along with comprehensive and ongoing training, your benefits will include free travel on our network, privilege rate oyster card, up to 75% off travel on other TOCs (train operating companies), final salary pension, and much more.
Sales Assistant- Finsbury Park (3401) in London employer: GTR (Govia Thameslink Railway)
Contact Detail:
GTR (Govia Thameslink Railway) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant- Finsbury Park (3401) in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, it's crucial to demonstrate your ability to communicate effectively. Try role-playing with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Show off your 'can do' attitude! During interviews, share examples of how you've tackled challenges in previous roles. Employers love to see candidates who can think on their feet and maintain a positive outlook, especially in busy environments.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our team. Don’t forget to highlight your customer service experience in your application!
We think you need these skills to ace Sales Assistant- Finsbury Park (3401) in London
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your love for helping people in your application. We want to see that you genuinely care about delivering outstanding customer service, so share any relevant experiences that showcase this passion.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Sales Assistant role.
Demonstrate Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to convey information effectively. Use proper grammar and structure to show us you can communicate well, both in writing and verbally.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at GTR (Govia Thameslink Railway)
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think of examples where you've gone above and beyond for a customer, as this role is all about delivering outstanding service. Be ready to share these stories!
✨Demonstrate Your 'Can Do' Attitude
This job requires a proactive approach, so show them you have that 'can do' spirit! During the interview, express your enthusiasm for helping customers and how you tackle challenges with a positive mindset.
✨Familiarise Yourself with the Ticketing System
While you might not know the exact system they use, having a basic understanding of ticketing processes can set you apart. Research common ticketing systems and be prepared to discuss how you'd assist customers in finding the right tickets.
✨Prepare for Shift Work Questions
Since this role involves working shifts, be ready to discuss your availability and how you plan to manage your transport. Show that you're committed to being punctual and reliable, especially for those early shifts!
