At a Glance
- Tasks: Ensure a smooth and enjoyable travel experience for customers on trains.
- Company: Join a leading transport company dedicated to exceptional customer service.
- Benefits: Flexible shifts, competitive pay, and opportunities for career advancement.
- Other info: Dynamic role with varied shifts and travel across the metro area.
- Why this job: Be the face of our service, making a real difference in customers' journeys.
- Qualifications: Passion for customer service and ability to handle challenging situations.
The predicted salary is between 30000 - 40000 £ per year.
We are currently recruiting for On Board Supervisor vacancies across our Metro area, including London Victoria and East Croydon depots. If you are passionate about customer service and enjoy working in a fast-paced operational environment, we would love to hear from you.
On Board Supervisors make a critical difference to our customers' on-train experience. Our On Board Supervisors will keep you informed throughout the journey with information, help you when there are delays, check and validate tickets and help drivers manage the train to ensure smooth running. Whatever your journey needs, they will be there for you.
As an On Board Supervisor, you will be visible at all times, anticipating the needs of the customer to meet their expectations. Our vision is to provide our customers with a welcoming, seamless, well-informed, consistent and relaxed travel experience which will encourage additional and repeat business whilst ensuring our customers consistently talk about our service positively.
To be an On Board Supervisor with us, you'll need to demonstrate a fantastic, fresh attitude to serving customers. A pride in your appearance is essential. You'll be resilient, able to think on your feet at all times, confident at managing situations as and when they arise, and committed to putting customers first throughout the day. No two days will be the same, and you'll travel widely on our network, helping us make the best impact on our customers' journeys possible.
Experience / Skills / Requirements
- A proactive customer approach coupled with passion and ability to work as one with all involved in keeping trains running on time.
- Exceptional levels of customer service, each and every time – you will be a role model for others to follow.
- Demonstrable experience of managing customers effectively in difficult environments.
- Ability to follow standards and apply rules and regulations appropriately, with due regard for safety and the provision of customer service.
- You must be able to demonstrate a high level of numerical ability.
- Due to the shift times, which will vary, you must live in the local area and have available independent transport.
- An effective communicator and must be able to demonstrate this both through your application and or assessments.
- Confidence to make decisions in a customer focused manner and carry out instructions effectively.
- Impeccable time management, as the post will require the holder to work shifts which can start and end on a 24 hours per day/7 days per week basis as defined in the roster.
On Board Supervisor Metro Area - Future roles (3530) in London employer: GTR (Govia Thameslink Railway)
As an On Board Supervisor with us, you will be part of a dynamic team dedicated to enhancing the customer experience across our Metro area, including London Victoria and East Croydon. We pride ourselves on fostering a supportive work culture that values resilience and proactive customer service, offering extensive training and growth opportunities to help you excel in your role. With flexible shift patterns and the chance to travel widely on our network, this position not only promises variety but also the satisfaction of making a real difference in our customers' journeys.
Contact Details:
GTR (Govia Thameslink Railway) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land On Board Supervisor Metro Area - Future roles (3530) in London
✨Tip Number 1
Get to know the company! Research their values and customer service approach. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your communication skills. As an On Board Supervisor, you'll need to be clear and confident. Try role-playing scenarios with friends or family to get comfortable with handling different customer situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at local events. They can give you insider tips and might even put in a good word for you when you apply through our website.
✨Tip Number 4
Be ready for anything! The role is dynamic, so think of examples from your past where you've had to adapt quickly. Show that you can keep your cool and provide excellent service, no matter the situation.
We think you need these skills to ace On Board Supervisor Metro Area - Future roles (3530) in London
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond for customers in the past. We want to see that you genuinely care about making a difference in people's journeys!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experience at a glance.
Highlight Your Problem-Solving Skills:As an On Board Supervisor, you'll face various challenges. In your application, mention times when you've successfully managed difficult situations or resolved customer issues. This will show us that you're ready to think on your feet!
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be set!
How to prepare for a job interview at GTR (Govia Thameslink Railway)
✨Know Your Customer Service Inside Out
Since the role is all about providing exceptional customer service, brush up on your customer service skills. Think of specific examples where you've gone above and beyond for a customer, especially in challenging situations. This will show that you can handle the fast-paced environment and keep customers happy.
✨Dress to Impress
First impressions matter! Make sure you present yourself well during the interview. Dress smartly and maintain a professional appearance, as this reflects your pride in the role and the company. Remember, you'll be a visible representative of the service!
✨Show Off Your Problem-Solving Skills
Prepare to discuss how you've managed difficult situations in the past. Think of scenarios where you had to think on your feet or make quick decisions. This will demonstrate your resilience and ability to manage customer needs effectively, which is crucial for an On Board Supervisor.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently during the interview. You might even want to prepare a few questions to ask the interviewer about the company’s approach to customer service, showing your genuine interest in the role.
